Gerson Puentes
Miramar,Florida
Summary
With over 30 years of experience in hotels, restaurants, catering, banquets, and customer service, I bring a wealth of knowledge and professionalism to every role. My diverse career has equipped me with the interpersonal skills to effectively connect with the public and anticipate client needs. Known for my strong organizational abilities, integrity, and unwavering commitment to excellence, I consistently deliver outstanding customer service in fast-paced and demanding environments.
Overview
13
13
years of professional experience
Work History
F&B Banquet Server
JW Marriott Turnberry Miami Resort and Spa
19999 West Country Club Drive, Aventura Fl 33180
12.2018 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Answered guest questions about event plans and food service choices.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
F&B Banquet Server
Trump National Doral Miami
Miami, FL
03.2012 - 12.2018
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Answered guest questions about event plans and food service choices.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
Education
Associate of Science - Associate in Hotel Management
Fundacion Escuela Superior Profecional INPAHU
Bogota, ColombiaSkills
- Strong teamwork
- Time management
- Customer service
- Food service
- Adaptive problem solving
- Punctual and reliable
- Hospitality service expertise
- Fluent in English and Spanish
- Banquet equipment operation
- Beverage preparation
- Wine service
- Bill computation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
F&B Banquet Server
JW Marriott Turnberry Miami Resort and Spa
12.2018 - Current
F&B Banquet Server
Trump National Doral Miami
03.2012 - 12.2018
Associate of Science - Associate in Hotel Management
Fundacion Escuela Superior Profecional INPAHU