GERTI DEDA
Astoria
Summary
Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.
Overview
5
5
years of professional experience
Work History
Bar Waiter
Canto
Manhattan
08.2022 - 02.2025
- Took orders from customers for food and beverages
- Responded promptly to customer complaints in a professional manner
- Honed bartending skills by assisting bartender with high-volume shifts
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Made drinks according to recipes specified by management
- Cleared away dirty dishes, glasses, and cutlery between courses as needed
- Delivered ordered items to customers quickly and efficiently
- Checked on customers to ensure they were satisfied with their meal
- Worked effectively in team environments to make the workplace more productive
Floor Manager/Restaurant Waiter
Leitao
Manhattan
10.2019 - 06.2022
- Remained calm and poised during busy periods, promoting great customer service to guests
- Monitored bar inventory and promptly restocked low items before depletion
- Ensured that all staff members adhered to safety guidelines and regulations
- Delegated work to staff, setting priorities and goals
- Recruited and trained new employees to meet job requirements
- Effectively multitasked within fast-paced environment
- Assisted in setting up the bar for service shift
- Resolved customer complaints in a professional manner
- Greeted customers and provided excellent customer service
- Adhered to state regulations regarding serving alcohol responsibly
- Greeted frequent visitors by name and explained new promotions
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
Education
Bachelor of Arts - Photojournalism
Alexander Xhuvani
Albania09.2008
Skills
- Beverage making
- Craft beer selection
- Food and beverage pairings
- Strong multitasking
- Tableside service
- Customer service
- High-pressure performance
- Upselling
Timeline
Bar Waiter
Canto
08.2022 - 02.2025
Floor Manager/Restaurant Waiter
Leitao
10.2019 - 06.2022
Bachelor of Arts - Photojournalism
Alexander Xhuvani