Gertrude Aleobua
Locust Grove,GA
Summary
Associate degree in criminal justice from Wayne county community College. Currently enrolled to become a certified Pharmacy Technician at Fortis College and is seeking to expand my experience in a pharmacy setting. 4yrs of home health care and 3yrs+ in retail as a store manager and customer service experience working in financial institution/retail. Result- driven retail management professional determined to exceed company goals.successful at forward thinking in addressing and resolving concerns, policies and engaging with customers to promote loyalty driven sales.outstanding time management and conflict resolution skills,High-performing store manger familiar with managing range of personalities to effectively build consensus and achieve goals and targets,good listener and good communicator.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
PharMerica
02.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assistant Manager
SHOE SHOW
mcdonough, GA
02.2019 - 12.2022
- Guiding the sales and employees team to positively resolve customer challenges and by assisting in managing the daily operations of the location
- Rotate merchandise and display to feature new products and promotion
- Checking and responding to emails and calls
- Created work schedules according to sales volume and number of employees
- Reviewed and monitored scheduling, purchases and other expenses to maintain $ quarterly budgets
Assistant Manager
citi trends
stone mountain, GA
11.2017 - 12.2019
- Assisted with customers requests and supervised associates by providing directions and instructions on how to stock the shelves
- Guiding the sales and employees team to positively resolve customer challenges and by assisting in managing the daily operations of the location
- Helped with planning schedules and delegating assignments to meet coverage and service demand
Customer Service/Floor Supervisor
Kroger
Stone mountain, GA
12.2017 - 04.2019
- Responded promptly to customer inquiries while resolving customer complaints over the phone or face to face
- Supervised and oversaw daily operations of front-end duties, such as cashier functions (Money Orders/ Western Union), cash transactions, and provided customer service and answered/ transferred calls to the correct department
- Obtained and evaluated all relevant information to handle product and service inquiries
Home Health Care
Kevdaco Human Service LLC
Southfield, MI
09.2013 - 11.2017
- Assisted residents/clients with performing daily activities such as dental hygiene, bathing, and eating
- Reminded residents/clients to take medication and documented change in behaviour
- Assessed patient physical, medical, and psychological needs and planned patients care
- Communicated with primary physical regarding individual patients and reported changes
Education
Pharmacy Technician - Pharmacy Tech (CPhT)
Fortis College
11.2020
Associate Of Arts - criminal justice
Wayne County Community College
Detroit, MI06.2015
Skills
- Patients care
- Home health aid
- Office management
- Cpr/aed certified
- Managing
- Microsoft Office
Timeline
Pharmacy Technician
PharMerica
02.2022 - Current
Assistant Manager
SHOE SHOW
02.2019 - 12.2022
Customer Service/Floor Supervisor
Kroger
12.2017 - 04.2019
Assistant Manager
citi trends
11.2017 - 12.2019
Home Health Care
Kevdaco Human Service LLC
09.2013 - 11.2017
Pharmacy Technician - Pharmacy Tech (CPhT)
Fortis College
Associate Of Arts - criminal justice
Wayne County Community College