Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gertrude Johnson

Starke,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

32
32
years of professional experience

Work History

Program Manager

NCBA, National Caucus And Center On Black Aging
04.2023 - Current
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Career Coordinator

AMIkids
05.2021 - 04.2023
  • Conducted individual counseling sessions with students, addressing their unique needs and concerns regarding career development.
  • Advised students on educational, career and social opportunities.
  • Assisted students in exploring and selecting career paths.
  • Helped students develop organizational, time management and study skills.
  • Facilitated workshops centered around soft skills development such as teamwork, communication, problem-solving abilities.
  • Assisted students in identifying appropriate work-study placements that aligned with their academic interests and long-term goals.
  • Advocated for students to access available resources.
  • Organized successful on-campus career fairs, connecting students to valuable employment opportunities.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Empowered students through counseling and skill-building exercises.
  • Increased student confidence in interviews with tailored mock interview sessions and feedback.

Center Manager

CareerSource Florida
10.2019 - 05.2021
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
  • Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Evaluated the performance of vendors and suppliers regularly to ensure service quality was maintained while identifying opportunities for cost reduction.
  • Spearheaded process improvements, leading to enhanced efficiency in service delivery and increased customer loyalty.

Customer Service Representative

AT&T
06.2004 - 06.2015
  • Answered constant flow of customer calls with minimal wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed and updated databases to handle customer data.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.

Operations Manager

BJ's Wholesale
06.1992 - 05.2004
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Education

Bachelor of Science - Business Administration And Management

Bloomfield College
Bloomfield, NJ
05.1992

Certification - Mathematics And Computer Science

Stevens Institute of Technology
Hoboken, NJ
03.1990

Associate of Science - Mathematics

Georgian Court University
Lakewood, NJ
05.1987

Skills

  • Onboarding and Orientation
  • Data Collection & Research
  • Budget Preparation
  • Strategic Direction
  • Staff Management
  • Documentation And Reporting
  • Relationship Building
  • Professional and Courteous
  • Team leadership and direction
  • Event Planning and Execution
  • Team training and development
  • Interpersonal Skills
  • Community Outreach
  • Risk Analysis and Management
  • Business Administration
  • Cross functional Team Builder
  • Human Resource Management
  • Scheduling and Coordinating
  • Effective Negotiations
  • Computer Skills
  • Problem-Solving
  • Staff Training
  • Employee Scheduling
  • Teamwork and Collaboration
  • Goal Setting
  • OSHA Compliance
  • Flexible and Adaptable
  • Customer Service
  • Hiring and Training
  • Critical Thinking

Timeline

Program Manager

NCBA, National Caucus And Center On Black Aging
04.2023 - Current

Career Coordinator

AMIkids
05.2021 - 04.2023

Center Manager

CareerSource Florida
10.2019 - 05.2021

Customer Service Representative

AT&T
06.2004 - 06.2015

Operations Manager

BJ's Wholesale
06.1992 - 05.2004

Bachelor of Science - Business Administration And Management

Bloomfield College

Certification - Mathematics And Computer Science

Stevens Institute of Technology

Associate of Science - Mathematics

Georgian Court University

Similar Profiles

CREATE PROFILE
Gertrude Johnson