Open To Work
Gertrude Kabeya
Customer Service Representative
Cumming,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service - Account Manager
Aptean
Alpharetta, GA
01.2024 - Current
- Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
- Processed credit loan applications. Analyzed credit and financial information for current and potential customers. Assist borrowers over the phone via a third party and negotiate repayments…
- Conducted regular training sessions to enhance team knowledge of financial products.
- Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
- Made recommendations according to customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Developed and implemented customer retention strategies, enhancing client satisfaction.
- Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
- Identified and resolved discrepancies and errors in customer accounts.
- Other administrative duties as assigned.
- Key Achievement:
- Trained new personnel regarding company operations, policies and services.
Sales Associate
Ross Dress for Less
Cumming, GA
01.2015 - Current
- Provided exceptional customer service to enhance shopping experience.
- Collaborated with team members to maintain a clean and inviting store environment.
- Managed inventory levels and organized merchandise displays effectively.
- Assisted in training new sales associates on store policies and procedures.
- Developed knowledge of product lines to address customer inquiries accurately.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked the store system for merchandise at other sites.
Customer Service Trainer
Kooch Foods Inc.
Gainesville GA
03.2019 - 03.2024
- Prepared new hire files and created an updated orientation package.
- Recruited, supervised, and trained new employees.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Employee Relations screened new employees and conducted interviews.
- Streamlined onboarding processes, improving the new hire integration experience.
- Copied and laminated forms and supplies as needed.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit.
- Responsible for Kronos Timekeeping
- Other administrative duties as assigned.
- Utilized applicant tracking systems to manage and track candidate pipelines effectively.
- Developed and monitored employee recognition programs.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Education
No Degree - Course Completed (in Lieu of Degree )
Lanier Technical College
Oakwood, GA07-2019
Skills
- Documentation/ Filing and Copying
- Negotiating – In-person and on-the-phone Interviews
- Needs Analysis and Management
- Cash Teller Machine – Sales
- Payment Processing
- Cash pro (Bank of America)
- Attention To Detail
- Listening- Skip trace, Customer service mindsets
- Communication and strong organizational mindset
- Strong written and oral communication
- Persuasive, Strong mindsets
- Inbound / Outbound Calls
- State Laws and Rules
- Bilingual (French/English)
- Employee event planning
- Knowledge of FDCPA Laws
- Microsoft Word, Excel, and PowerPoint
- Empathy and Sympathy
- Leadership and Sales
- Team Player- Inbound /outbound calls and skip tracing
- First and 3rd party and Commercial collections
- Complaint handling
- Problem-solving
- Customer service
- Multitasking and organization
- Team collaboration
- Problem resolution
- Microsoft Excel
- Call center experience
- Conflict resolution
- Computer proficiency
- Call management
- Prioritization
- Customer relationship management (CRM)
Affiliations
- Recruited 30+ new employees to a hiring event.
- Obtained Bonus for exceeding monthly Quotas.
- CEO Letter of recognition for a job well done!
- Employee of the Year Awards…
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Customer Service - Account Manager
Aptean
01.2024 - Current
Customer Service Trainer
Kooch Foods Inc.
03.2019 - 03.2024
Sales Associate
Ross Dress for Less
01.2015 - Current
No Degree - Course Completed (in Lieu of Degree )
Lanier Technical College