Tunish Gibbs
Jacksonville,Florida
Summary
Qualified Candidate with experience in the mortgage and financial industries. Candidate has experience at a mortgage company processing bankruptcy, foreclosures, and collections and recovery at a financial institution. Candidate is a fast learner, an analytical thinker and problem solver, and has the time management skills to work in fast-paced environments successfully completing multiple tasks with differing priorities and deadlines. Candidate is available immediately.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
RXO
04.2025 - Current
- Communicate with clients to assess event needs and provide tailored solutions.
- Advise on product selection and enhance client experience.
- Upsell/cross-sell products and manage orders in CRM.
- Resolve customer issues and foster lasting relationships.
- logistics Customer Service inbound and outbound
Production Worker/ Safety Monitor Officer
Bacardi Warehouse
06.2024 - 11.2024
- Operating production machinery, including bottling, labeling, and packaging equipment.
- Monitor the production line to ensure efficiency and quality standards are met.
- Inspect products for defects, proper labeling, and packaging compliance.
- Ensure adherence to Bacardi's quality standards and report any discrepancies.
- Complete necessary documentation, such as production logs, inventory updates, and incident reports.
Operations Specialist/Pre-Paid Card Support
Bank of America via Collabera
08.2022 - 03.2023
- Daily work is assigned via an email in box; the specialist then opens the email to view the request from the client to issue or reissue a pre-paid Visa card.
- Specialist then logs on to the Visa Pass system, user looks up the account information and the number of cards they have been issued.
- Specialist logs on to the Icon system and obtains a service request number.
- Specialist then logs back on the Visa Pass system and select order replacement card; the specialist then enters notes in the pop-up box including the service request number.
- Operations Specialist then cuts and pastes the notes into Visa Pass and selects submit. Specialist then logs back into Icon system and follows the steps to complete.
- Specialist then emails the client with the card delivery information.
Customer Service Agent
Bank of America via Collabera
03.2022 - 04.2022
- The representative role is inclusive to an inbound phone team environment assisting external Merrill Lynch clients, (participants in corporate sponsored retirement and health plans) with financial transactions and inquiries.
- This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry.
- The Call Center assists with 401(k), Stock Options and Health Benefit Solutions.
- Call center experience; Financial Acumen; High service aptitude; Service to Sales acumen; Strong communication skills (verbal and written); Innovative thinking; Detail-oriented; Strong problem solving and decision-making skills; Flexible; Team-oriented; Client focused; Positive attitude.
Seasonal Cashier
Lowes
01.2020 - 05.2021
- All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.
- As a Seasonal Associate, this means: Being friendly and professional, and responding quickly to customer and associate needs.
- Ensuring merchandise is stocked and presented appropriately for customers.
- Engaging in safe work practices and encouraging others to do the same.
- All employees support Lowe's mission by providing excellent customer service through greeting customers, responding to customer inquiries, and assisting them in locating, selecting, demonstrating, preparing, loading merchandise and processing sales and returns.
- This is not an exhaustive list of duties, and Seasonal Associates may be asked to help with other duties as needed.
Claims Specialist
Allstate/ via Manpower staffing
07.2019 - 12.2019
- Works incoming Wellness and OPT faxes by reviewing documents submitted to determine if it meets the criteria of an eligible claim.
- Indexes newly received requirement and updates the system to reflect receipt and then moves the file to next processing area for handling.
- Must be able to work in a fast-paced environment, be detail oriented, and have strong analytical skills.
Vault Clerk
Bank of America/ via Collabera
04.2017 - 05.2018
- Able to perform Clerical work such as sorting, Pulling and file back.
- Meet department production standards.
- Perform system research and updates.
- Work under strict deadlines and minimal supervision.
- Must be able to communicate with business partners on inquiries and follow up requests.
- Follow all agency and company guidelines as required by business unit and management team.
- Complete all mandatory training and comply with federal and business guidelines.
- Must be adaptable to change and maintain daily production.
- Responsibilities: Sort files/trailing docs, pull files, file back and/or trailing docs.
- Scan doc's scan package and deliver files to other departments.
- Inventory, research/locate missing files or trail docs, system research for unable to locate documents.
- Customer Service for internal and external, Balancing request populations (using various systems) performance and production, ability to cover various Vault Operations positions.
- Microsoft proficient (Excel, Word, Outlook Express) and able to lift 25 lbs.
- 90% Standing all day.
Data Onboarding Data Governance Analyst
Merrill Lynch/ via Pionear Staffing
05.2015 - 01.2016
- Perform new client adoptions and periodic reviews for clients by; Confirming KYC data requirements, collecting relevant KYC information, undertaking research via internal and external sources, Gathering and analyzing KYC documentation in accordance with regulatory and DB AML policy requirements.
- Classify clients from a risk and regulatory perspective.
- Undertake KYC due diligence reviews in a timely manner, as per DB policies.
- Analyses AML risks associated with the client.
- Potential risks and operational issues should be identified and escalated as appropriate.
- Work effectively with key stakeholders using strong influencing skills to ensure the mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed, and escalated where required.
- Identify 'red flag' situations and escalate in line with DB policies and procedures.
- Appropriate and confidential handling / sharing of sensitive client data.
- Ensure KYC documents are indexed and loaded in the document image system that validate the risk profile for the customer.
- Implement any required change in static data and resolution of any matters arising from the review.
- Contribute ideas and participation to further improve and streamline the KYC processes.
Customer Service Representative/Tax Reporting Department
Merrill Lynch/ Adecco Staffing
01.2015 - 03.2015
- Assists inbound customers with questions regarding tax form.
- Assists customers with disseminating tax form information.
- Routs calls to appropriate departments for additional customer service needs.
Verification Analyst
Digital Risk Corporation
07.2013 - 01.2014
- Conducted reviews to determine compliance with GSE and Regulatory policies, using a software application with advanced audit scripts to ensure adherence to the appropriate client review criteria, depending on individual scopes of work.
- Executed the client review criteria, knowledge of servicing policies and procedures in a changing regulatory and secondary environment.
- Conducted reviews utilizing scripts that will confirm the compliance with servicing policies and procedures.
- Demonstrated relevant skills and experience in the mortgage industry.
- Provided three years of residential mortgage experience with an emphasis in customer service, collections, loss mitigation, foreclosure, bankruptcy, investor reporting, escrow administration is preferred.
- Gained knowledge of mortgage documents, including loan closing documents.
- Displayed excellent communication skills, including impeccable written and verbal communication skills.
- Demonstrated the ability to work independently in a team environment.
Recovery Support Specialist
J.P. Morgan Chase
05.2008 - 01.2010
- Set up new files for correspondent with no previous billings.
- Filing all new billings sent out each month in the correct files.
- Print and file customer profiles which are completed monthly.
- Print and file correspondent activity for all billings.
- Pull files from file room as recovery analyst needs them.
- File all loan level files back in file room.
- Prepare and ship items for Federal express.
- Prepare files for offsite storage.
- Complete inventory of all resolved files and prepare offsite storage forms.
- Pick up and deliver all contracts requested from CMG.
- Copy and fax as requested.
- Assist management with any administrative functions as needed.
Collection Specialist
Washington Mutual
11.2006 - 11.2007
- Worked Prime Inbound (re-payment) and Outbound Collections delinquent clients.
- Answered 70-100 calls per hour.
Casual Clerk
United States Postal Service
12.2005 - 06.2006
- Worked on BCS equipment sorting 3rd class mail.
- Met daily goals of 40,000 pieces per 2 hours' time frames.
Collector
ARS National Service, Inc.
08.2005 - 09.2005
- Call Debtors to collect on delinquent pass due credit card bills for 3rd party.
- Met daily goal of 100 calls per day.
Drug Clerk
CVS Pharmacy
11.2003 - 03.2005
- Medication Inventory, cashier, customer service, light office work.
- Contacting Doctors office for customer refills.
Bankruptcy Processor
ABN Amro Mortgage
02.2003 - 08.2003
- Processed Chapter 7 & 13 Bankruptcy cases, Foreclosures, and Collections.
- Provided customer service for incoming calls.
- Analyzed, closed and distributed completed bankruptcy cases in a timely manner.
- Identified, logged and filed correspondence.
Bankruptcy Processor/ Mail Processor
Logs Financial Services
01.1999 - 01.2002
- Sort, Log, Process Chapter 7 & 13 Bankruptcy cases.
- Daily analyze, close and distribute completed cases.
- Coordinate Bankruptcy Cases between the Foreclosures Department for Alliance Mortgage Company.
Education
General College Business Classes -
Florida Community College
Jacksonville, FLDiploma - undefined
Nathan B. Forrest High School
Jacksonville, FLSkills
- Adobe
- Outlook
- Excellent Customer Service
- Bankruptcy
- Mail Sorting and Distribution
- Cash Handling and Credit Card Processing
- File and Records Management
- Successful Problem-Solving Ability
- Filing
- Faxing
- SBI
- Microsoft Word
- Internet Typing
- High Volume Inbound/Outbound Call Center
- Maintained Various Reports and Documents
- Mail Shipping
- Retail Cashier
- Team Player
- Ability to Time Management
- Copying
- Mortgage Documentation & Processing
- Excel
- Data Entry
- Collections
- Mailroom
- Inventory
- Medical Terminology
- Ability to Work Independently
- Adapts well in Changing Environment
- Scanning
- Wealth Management Systems
Timeline
Customer Service Representative
RXO
04.2025 - Current
Production Worker/ Safety Monitor Officer
Bacardi Warehouse
06.2024 - 11.2024
Operations Specialist/Pre-Paid Card Support
Bank of America via Collabera
08.2022 - 03.2023
Customer Service Agent
Bank of America via Collabera
03.2022 - 04.2022
Seasonal Cashier
Lowes
01.2020 - 05.2021
Claims Specialist
Allstate/ via Manpower staffing
07.2019 - 12.2019
Vault Clerk
Bank of America/ via Collabera
04.2017 - 05.2018
Data Onboarding Data Governance Analyst
Merrill Lynch/ via Pionear Staffing
05.2015 - 01.2016
Customer Service Representative/Tax Reporting Department
Merrill Lynch/ Adecco Staffing
01.2015 - 03.2015
Verification Analyst
Digital Risk Corporation
07.2013 - 01.2014
Recovery Support Specialist
J.P. Morgan Chase
05.2008 - 01.2010
Collection Specialist
Washington Mutual
11.2006 - 11.2007
Casual Clerk
United States Postal Service
12.2005 - 06.2006
Collector
ARS National Service, Inc.
08.2005 - 09.2005
Drug Clerk
CVS Pharmacy
11.2003 - 03.2005
Bankruptcy Processor
ABN Amro Mortgage
02.2003 - 08.2003
Bankruptcy Processor/ Mail Processor
Logs Financial Services
01.1999 - 01.2002
Diploma - undefined
Nathan B. Forrest High School
General College Business Classes -
Florida Community College