A’Mari Nelson
York,South Carolina
Summary
Seasoned customer service representative with about 3 years of experience in fast-paced, customer focused environments. Talented, skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Hardworking with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high quality standards. Expert- level knowledge of industry service protocols and best practices. Friendly customer service representative ready to resolve any problem.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
KNIPPER RX
08.2024 - 02.2025
- Taking calls from patients and providers, helping patients get the medication they need
- Answered 50 plus calls per day, getting patients application approved and refilling medication
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
MEDICAL SCRIBE
SCRIBE AMERICA
11.2023 - 06.2024
- Accurately documenting patient information during physician visits by recording medical histories, examination findings, diagnoses, treatment plans, and other relevant details into the electronic medical record (EMR)
- Essentially acting as a real-time chart recorder while assisting the physician during patient encounters
- Requiring strong knowledge of medical terminology and excellent typing skills to ensure efficient and accurate documentation
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Stocker
Walmart
01.2023 - 10.2023
- Efficiently maintained inventory levels and organized stock on shelves, ensuring product accessibility and store neatness
- Provided excellent customer service by answering questions and providing product insight
- Rotated stock, faced products, and built attractive displays
- Confirmed stock labels were visible and reasonable
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
IQor
06.2022 - 12.2022
- Addressed and resolved customer inquiries by adhering to established protocols, enhancing issue efficiency
- Handled customer inquiries, payments and service requests
- Managed customer calls in fast-paced call center environment
- Answered inbound calls to handle various concerns, set appointments, and close sales
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
York Comprehensive High School
York, South Carolina06.2024
Associate’s degree - Science
York Technical College
York, South Carolina06.2024
Skills
- Microsoft office
- Customer service
- Data entry
- Adobe
- Team player
- Call center
- Attention to detail
- Multitasking
- Active listening
- Customer relations
- Problem resolution
- Order processing
- Microsoft PowerPoint
- De-escalation techniques
Hobbies and Interests
- Traveling
- Family
- Friends
- Working
Timeline
Customer Service Representative
KNIPPER RX
08.2024 - 02.2025
MEDICAL SCRIBE
SCRIBE AMERICA
11.2023 - 06.2024
Stocker
Walmart
01.2023 - 10.2023
Customer Service Representative
IQor
06.2022 - 12.2022
High School Diploma -
York Comprehensive High School
Associate’s degree - Science
York Technical College
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