Gertrude Shembo
Charlotte ,NC
Summary
Experienced HR and People Services professional with 5+ years in employee relations, workplace investigations, and regulatory compliance across multi-state operations. Demonstrated expertise in Federal, State, and Local employment law, EEO compliance, policy violation resolution, and data-driven decision-making. Recognized leader in training and employee advocacy with a track record of improving team performance and operational outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Analyst, People Services Generalist
Walmart Inc.
Charlotte, NC
11.2019 - 06.2025
- - Conduct workplace complaint investigations related to performance issues, conduct, and policy violations across multiple states.
- - Ensure compliance with federal, state, and local employment laws, along with internal policies.
- - Collaborate with HR and business leaders to implement strategies that address employee relations concerns.
- - Analyze HR data to support resolution of complex issues and deliver insights to management.
- - Train and mentor associates across teams on compliance best practices.
Accounts Payable Specialist
Walmart Inc.
03.2018 - 11.2019
- - Resolved vendor disputes, processed invoices, and coordinated with warehouses.
- - Supported operational audits and performed data reconciliation.
- - Provided team coaching and helped improve payment turnaround processes.
Accounts Payable Specialist
Walmart Inc.
05.2016 - 03.2018
- - Performed inventory audits for 45+ locations and resolved discrepancies.
- - Delivered reporting insights to leadership.
Education
Master of Healthcare Administration - undefined
University of Phoenix
11.2023
Bachelor of Science - Psychology
University of Phoenix
05.2018
Skills
- - Employee & Labor Relations
- - Workplace Investigations (Conduct, Policy, Performance)
- - EEO & Employment Law Compliance
- - HR Strategy & People Services
- - Multi-State HR Support
- - Conflict Resolution & Advocacy
- - Data Analysis & Quality Control
- - Team Training & Development
Certification
- Ongoing professional development in employee relations and labor law
Leadership & Special Projects
- - Selected Subject Matter Expert (SME) for RCS; facilitated enterprise-wide HR systems training.
- - Designed scalable training documentation and resources used across multiple HR teams.
- - Regularly lead cross-functional meetings focused on compliance and team performance.
Timeline
Analyst, People Services Generalist
Walmart Inc.
11.2019 - 06.2025
Accounts Payable Specialist
Walmart Inc.
03.2018 - 11.2019
Accounts Payable Specialist
Walmart Inc.
05.2016 - 03.2018
Master of Healthcare Administration - undefined
University of Phoenix
Bachelor of Science - Psychology
University of Phoenix