Gertrudis Elizabeth Melendez Paniagua
MELVINDALE,USA
Summary
Dynamic professional with experience in factory operations at JA Quality Assurance, excelling in conflict resolution and team collaboration. Proven track record in implementing quality control measures and enhancing safety protocols. Adept at training staff on best practices, ensuring compliance, and fostering a positive workplace environment.
Overview
24
24
years of professional experience
4
4
Certifications
Work History
Supervisor of Factory Operations
JA Quality Assurance
Detroit, Michigan
02.2025 - 01.2026
- Trained new employees on safety protocols and operational procedures.
- Implemented quality control measures to uphold product standards and compliance.
- Conducted regular safety audits to maintain a safe working environment.
- Resolved employee conflicts to foster a positive workplace atmosphere.
- Ensured safety of personnel by enforcing safety rules in the workplace.
- Organized regular meetings with team members to discuss issues and resolve conflicts related to production activities.
Cake Decorator
All Things Cake
Livonia, MI
07.2022 - 12.2024
- Utilized buttercream and fondant to create a variety of designs for cakes and cupcakes.
- Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
Cake Decorator
Luca Pastry
Plymouth, MI
07.2021 - 07.2022
- Took special orders from guests over telephone and in person.
- Decorated cakes and pastries with designs using icing bags or paper cones.
Cake Decorator
Tony Cannoli
Southgate, MI
11.2020 - 07.2021
- Adapted quickly to changing requests from customers regarding design modifications or additions.
- Took special orders from guests over telephone and in person.
- Decorated cakes and pastries with designs using icing bags or paper cones.
- Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
- Employed strong organizational skills when managing multiple tasks at once during busy periods.
- Created attractive displays for cakes in store front window with the use of props and lighting effects.
Cake Decorator
Meijer
Lincoln Park, MI
04.2020 - 11.2020
- Adapted quickly to changing requests from customers regarding design modifications or additions.
- Decorated cakes and pastries with designs using icing bags or paper cones.
Cake Decorator
Sheilas Bakery
Detroit, MI
02.2018 - 03.2020
- Adapted quickly to changing requests from customers regarding design modifications or additions.
- Decorated cakes and pastries with designs using icing bags or paper cones.
- Assisted other bakers in preparing doughs, icings, fillings, and other components used in creating customized cakes.
- Utilized buttercream and fondant to create a variety of designs for cakes and cupcakes.
- Applied glazes, icings, or other toppings to baked goods with spatulas and brushes.
- Used a wide range of cake decorating techniques, including airbrushing, hand-painting, and sugar flowers.
Cake Decorator
Mexicantown Bakery
Detroit, MI
01.2015 - 02.2018
- Adapted quickly to changing requests from customers regarding design modifications or additions.
- Took special orders from guests in person.
- Decorated cakes and pastries with designs using icing bags or paper cones.
- Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
- Utilized buttercream and fondant to create a variety of designs for cakes and cupcakes.
- Applied glazes, icings, or other toppings to baked goods with spatulas and brushes.
- Used a wide range of cake decorating techniques, including airbrushing, hand-painting, and sugar flowers.
- Utilized food coloring to achieve desired colors for cake decorations.
- Developed creative designs for cakes using various techniques such as airbrushing, hand-painting, piping, and sculpting.
- Employed strong organizational skills when managing multiple tasks at once during busy periods.
- Ensured all cakes met health standards set forth by local regulations prior to delivery or pickup.
- Created attractive displays for cakes in store front window with the use of props and lighting effects.
Police Lieutenant
National Police in Dominican Republic
Santo Domingo, Dominican Republic
08.2001 - 10.2015
- Coordinated with other law enforcement agencies at both state and federal levels when necessary to investigate complex cases or respond to critical incidents.
- Organized special events such as parades or demonstrations requiring additional security measures.
- Prepared detailed budgets for the department's operational needs including staffing requirements, equipment maintenance costs.
- Assessed officer performance through observation during patrol activities or review of reports submitted by officers.
- Created and maintained positive relationships with local government officials, business owners, civic leaders, and citizens to ensure public safety.
- Utilized computer software applications such as Microsoft Office Suite to prepare detailed reports outlining case facts or court testimony.
- Provided guidance to subordinates on policy interpretations and application of laws related to police work.
- Responded quickly to emergency situations while maintaining order until reinforcements arrived.
- Managed daily operations of a patrol shift including scheduling personnel, assigning duties, monitoring performance, and conducting investigations.
- Maintained professional standards within the department through regular inspections of equipment, facilities and personnel practices.
Security Officer
Ministry Of Education of the Dominican Republic
Santo Domingo , Dominican Republic
08.2011 - 02.2013
- Provide personal protection to the Minister of Education clients. This implies being alert and vigilant at all times, anticipating possible dangerous situations and taking preventive measures to avoid any incident.
- Accompany the Minister in all their activities and movements, whether she is business trips, social events or personal commitments.
- VIP escorts are responsible for controlling and managing access to the places the Minister visit. This involves verifying the identity of people who wish to enter and ensuring that only those authorized can do so.
- In the event of an emergency situation, such as attempted robbery, assault, or any other threat, trained to act quickly and efficiently.Training in weapons handling
- Confidentiality and discretion are fundamental values in the work of a VIP escort. Keep the information and details of the Ministry private lives in strict confidence, respecting their privacy at all times.
Adult Education Teacher
Maria Concepcion Bona Educational School
Santo Domingo Pueblo, Dominican Republic
09.2003 - 08.2011
- Mentored students decorators on techniques and best practices in cake design.
- Implemented new decorating techniques to enhance presentation quality.
- Trained staff on food safety standards and proper sanitation practices.
Education
Master of Business Administration (M.B.A.) - Management
Higher Institute of teacher Training Salome Ureña
Santo Domingo, Dominican Republic10.2012
Teacher Training - Teaching Qualification
Higher Institute Salome Ureña
Santo Domingo, Dominican Republic04.2008
Education - Facilitator in Vocational Training
National Institute of Teacher Training
Santo Domingo, Dominican Republic12.2005
Bachelor of Arts (B.A.) - Advertising Mention Graphic Design
Autonomous University of Santo Domingo
Santo Domingo, Dominican Republic02.2005
Skills
- Conflict resolution
- Team collaboration
- Communication skills
- Problem solving
- Safety procedures
References
Ruby Aleman, Friends, All Things Cake, (313) 231-7673, ruby.aleman7@gmail.com
Languages
Spanish ( Native Language)
English (Conversational)
Certification
Basic VIP Protection Course - (DNI) Santo Domingo DR 2011
Timeline
Supervisor of Factory Operations
JA Quality Assurance
02.2025 - 01.2026
Cake Decorator
All Things Cake
07.2022 - 12.2024
Cake Decorator
Luca Pastry
07.2021 - 07.2022
Cake Decorator
Tony Cannoli
11.2020 - 07.2021
Cake Decorator
Meijer
04.2020 - 11.2020
Cake Decorator
Sheilas Bakery
02.2018 - 03.2020
Cake Decorator
Mexicantown Bakery
01.2015 - 02.2018
Security Officer
Ministry Of Education of the Dominican Republic
08.2011 - 02.2013
Adult Education Teacher
Maria Concepcion Bona Educational School
09.2003 - 08.2011
Police Lieutenant
National Police in Dominican Republic
08.2001 - 10.2015
Master of Business Administration (M.B.A.) - Management
Higher Institute of teacher Training Salome Ureña
Teacher Training - Teaching Qualification
Higher Institute Salome Ureña
Education - Facilitator in Vocational Training
National Institute of Teacher Training
Bachelor of Arts (B.A.) - Advertising Mention Graphic Design
Autonomous University of Santo Domingo