Gervae Brookes
Adairsville ,GA
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance customer engagement and drive sales through effective teamwork and organization. Skilled in multitasking and problem-solving, consistently delivering high-quality service while maintaining a clean and efficient work environment.
Overview
4
4
years of professional experience
Work History
Merchandise Associate
Marshalls
10.2025 - Current
- Organized merchandise displays to enhance customer experience and drive sales.
- Trained new associates on operational procedures and company standards.
- Processed customer transactions efficiently, maintaining a high level of service quality.
- Maintained cleanliness and organization in storage areas to facilitate smooth operations.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Crew Member
Potbelly's Sandwich Shop
01.2022 - 06.2022
- Prepared and served high-quality ice cream creations to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new crew members on operational procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues.
Crew Member
Hardee's
01.2025 - Current
- Prepared food items according to company standards, ensuring consistency and quality.
- Maintained cleanliness of workstations, adhering to health and safety regulations.
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to ensure timely service during peak hours.
DSP
IAHD
05.2024 - 12.2024
- Supported individuals with developmental disabilities in daily living activities.
- Assisted in implementing behavior support plans to enhance client engagement.
- Maintained accurate documentation of client progress and incidents.
Crew Member
Cold Stone Creamery
01.2023 - 04.2023
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Prepared food items according to company standards, ensuring consistency and quality.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Henry Snyder High School
Jersey City, NJ06.2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Customer engagement
- Flexible schedule
Timeline
Merchandise Associate
Marshalls
10.2025 - Current
Crew Member
Hardee's
01.2025 - Current
DSP
IAHD
05.2024 - 12.2024
Crew Member
Cold Stone Creamery
01.2023 - 04.2023
Crew Member
Potbelly's Sandwich Shop
01.2022 - 06.2022
High School Diploma -
Henry Snyder High School