Gervena Demosthene
Ocoee,FL
Summary
Led initiatives to enhance customer service and operational support in dynamic settings. Fostered a culture of teamwork and adaptability, driving improvements in service quality. Cultivated a strong work ethic among team members to achieve operational goals.
Overview
6
6
years of professional experience
Work History
Biologics Assistant II
OneBlood
Orlando, FL
04.2024 - 04.2026
- Thrived in a fast-paced, detail-oriented environment, ensuring high levels of accuracy and efficiency.
- Streamlined supply organization and workflow management to enhance daily operations.
- Executed stringent procedures to uphold exceptional cleanliness and safety standards.
- Facilitated collaboration among team members to achieve daily production targets.
Attractions Trainer
Universal Studios Florida
Orlando, FL
05.2022 - 04.2024
- Delivered exceptional customer service in fast-paced, high-volume settings.
- Facilitated training and support for new employees to enhance onboarding effectiveness.
- Oversaw safety protocols and optimized operational efficiency during peak activity periods.
- Facilitated effective communication with guests and team members to enhance collaboration.
Food & Beverage Service Ambassador
SeaWorld Parks & Entertainment
Orlando, FL
08.2021 - 05.2022
- Managed customer order processing and transaction accuracy to maintain high standards of service delivery.
- Adapted to fast-paced food service demands, delivering exceptional customer experiences under pressure.
- Regularly organized and cleaned workstations, enhancing overall workplace safety and functionality.
- Engaged with guests to recommend menu items and ensure a welcoming atmosphere.
Brand Associate
Old Navy
Winter Garden, FL
11.2019 - 07.2021
- Facilitated customer interactions and delivered exceptional service experiences.
- Ensured cleanliness and organization of store environment to enhance customer experience.
- Executed cashier transactions with precision and attention to detail.
- Facilitated team operations during high-traffic periods.
Education
Bachelor - Healthcare Administration
Western Governors University
High School Diploma - undefined
Ocoee High School
Skills
Customer Service
Teamwork
Communication
Time Management
Multitasking
Onboarding
New hire Training
Organization
Fast-Paced Work Environments
Cash Handling
Cleanliness & Food Safety Awareness
Bilingual: English & Haitian Creole
Timeline
Biologics Assistant II
OneBlood
04.2024 - 04.2026
Attractions Trainer
Universal Studios Florida
05.2022 - 04.2024
Food & Beverage Service Ambassador
SeaWorld Parks & Entertainment
08.2021 - 05.2022
Brand Associate
Old Navy
11.2019 - 07.2021
Bachelor - Healthcare Administration
Western Governors University
High School Diploma - undefined
Ocoee High School