Summary
Overview
Work History
Education
Skills
Timeline
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Gesela White

Wyoming,MI

Summary

Committed applicant with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Case Support Worker

Bethany Christian Services
Grand Rapids, MI
10.2023 - Current
  • Provide information, referrals, outreach, advocacy, and support to children and families
  • Translate conversations, meetings, and documents from English to Spanish
  • Schedule and attend medical and dental appointments for clients
  • Assist Case Managers in maintaining client contact for case follow-up
  • Provide information, referrals, outreach, advocacy, and support to children and families
  • Participate in mandatory training requirements and ongoing trainings monthly and annually to meet all federal, state, and agency expectations

Intern

Bethany Christian Services
Grand Rapids, MI
05.2022 - 08.2022


  • Create refugee financial self-sufficiency plan in the Office of Global Michigan for Cuban & Haitian refugees
  • Bethany Christian Services Employment Orientation - Presented community services guide (Spanish)
  • Complete orientation documents
  • Spanish translation during client transports, phone calls, appointments, and walk-ins
  • Scan, fax, and maintain files.
  • Produced Excel spreadsheets and updates with latest information.
  • Supervision time with team leaders

Warehouse Picker

Spectrum Health Medical Group
Grand Rapids, MI
03.2020 - 12.2020
  • Volunteer to assist with projects, demonstrate a willingness to learn new tasks and increase skill levels
  • Collaborate with team members to stay current on inventory levels, complete accurate orders, and resolve item issues

Dietary Aide

Spectrum Health Medical Group
Grand Rapids, MI
11.2017 - 07.2019
  • Serve 50 meals to patients in accordance with established schedules and dietary procedures

Customer Service Associate

Babies "R" Us
Grand Rapids, MI
11.2016 - 12.2017
  • Help large volume of individuals every day with a positive attitude and focus on customer satisfaction
  • Develop community reputation through commitment to strong client relationships

Lead Waitress

El Ganadero
Kentwood, MI
04.2015 - 10.2016
  • Establish and uphold high standards of professionalism when dealing with customer issues, support serving staff, and wait on 100 tables, and customers
  • Oversee daily operations of the service team, delegate tasks, and train new staff

Education

Bachelor of Arts - Psychology

Michigan State University (Pending-financial Hold)
East Lansing, MI
05-2023

High School Diploma -

Lee High School
Wyoming, MI
05.2019

Skills

  • Office of Global Michigan - Refugee Services Data Management Software
  • Microsoft 365
  • Extended Reach Case Management Software
  • Proficient professional Spanish translation
  • Client Advocacy
  • Performance improvement
  • Attention to detail
  • Flexible and adaptable
  • Problem-solving
  • Team-building
  • Written communication
  • Client needs assessment

Timeline

Case Support Worker

Bethany Christian Services
10.2023 - Current

Intern

Bethany Christian Services
05.2022 - 08.2022

Warehouse Picker

Spectrum Health Medical Group
03.2020 - 12.2020

Dietary Aide

Spectrum Health Medical Group
11.2017 - 07.2019

Customer Service Associate

Babies "R" Us
11.2016 - 12.2017

Lead Waitress

El Ganadero
04.2015 - 10.2016

Bachelor of Arts - Psychology

Michigan State University (Pending-financial Hold)

High School Diploma -

Lee High School

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Gesela White