Gesley Balleza
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Very good with handling technology especially when it comes to computer. Answering calls right away to help out customers and won't have them waiting on hold for a very long time. Once I'm trained and start learning more and more I will get it right away and learn at a fast speed.
Overview
9
9
years of professional experience
Work History
Legal Assistant
The Law Office Of Omar Khawaja
Houston
03.2025 - Current
- Maintained accurate patient records using electronic health record systems.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned incoming documentation.
- Entered data into electronic health record systems.
- Updated patient files with new medical information as needed.
- Kept department clean, organized and professional.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Legal Assistant
KGS Group
Houston
06.2023 - Current
- Compiled financial records related to specific cases.
- Greeted clients upon arrival at office and provided assistance as needed.
- Answered phones promptly while providing courteous customer service.
- Maintained client confidentiality in all matters.
- Ensured that all paperwork was properly filed according to established procedures.
- Updated databases with new information received from attorneys or clients.
- Request any medical and billing records that are needed for clients case including affidavits.
- Organize and combine all records related to the case, as well as updating all amounts and dates from treatment.
- Review and reply to all mail that has been received.
- Prepped demands, when needed for solar panel cases.
- Kindly provide update status for clients in person and over the phone.
Cashier
Arandas Bakery
Houston
01.2017 - 03.2025
- In charge of the cake are, I would take cake orders and made sure they were correct and had no mistakes.
- Printed out pictures for cakes. Which took a big part on using the computer and editing on most of them.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
University of Houston - Downtown
Houston, TX05.2024
High School Diploma -
Macarthur High School
Houston, TX05.2020
Elementary School Teaching
Lone Star College
Houston, TXSkills
- Customer Service
- Honest and Dependable
- Answering Calls
- Technology
- Honest and Ethical
- Team collaboration
- Client communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Legal Assistant
The Law Office Of Omar Khawaja
03.2025 - Current
Legal Assistant
KGS Group
06.2023 - Current
Cashier
Arandas Bakery
01.2017 - 03.2025
University of Houston - Downtown
High School Diploma -
Macarthur High School
Elementary School Teaching
Lone Star College