Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gesnel Joseph

Houston,Tx

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Virtual Assistant

Burpee Garden Seed
12.2024 - 06.2025
  • Boosted customer satisfaction by providing knowledgeable assistance in plant selection and garden planning.
  • Coordinated seasonal promotions to drive sales during peak gardening periods.
  • Handled customer concerns professionally, resolving issues promptly to ensure continued satisfaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Virtual Customer Service Associate

Streamline Brands
05.2023 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
  • Oversaw aquatic programs such as water aerobics classes or youth swim teams to expand offerings available to members.
  • Exceeded performance metrics consistently, earning recognition as a top performer within a team.

Medical Billing Specialist

PFS Group
02.2020 - 05.2023
  • Identified and resolved patient billing and payment issues.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.

Education

Associate of Arts - Psychology

Valencia College
Orlando, FL
05-2010

Skills

  • Customer service
  • Calendar management
  • Efficient data input
  • Respectful and compassionate
  • Call center experience
  • Payment processing

Timeline

Virtual Assistant

Burpee Garden Seed
12.2024 - 06.2025

Virtual Customer Service Associate

Streamline Brands
05.2023 - 01.2025

Medical Billing Specialist

PFS Group
02.2020 - 05.2023

Associate of Arts - Psychology

Valencia College

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