Gessuah Cabrera Torres
Panama City
Summary
Expertly navigated tense situations and maintained composure while addressing complex challenges, aiming to leverage athletic discipline and interpersonal skills to enhance team collaboration and performance.
Enhanced customer satisfaction by effectively managing luggage operations in a high-pressure environment. Improved team collaboration through strong communication and interpersonal skills. Achieved seamless multitasking, contributing to overall operational success.
Overview
1
1
year of professional experience
Work History
Skycap
Huntleigh USA Corporation
Panama City Beach, Fl
02.2025 - 09.2025
- Delivered efficient, curbside check-in services by greeting passengers, verifying itineraries, and processing luggage to ensure a seamless start to their journey.
- Managed high volume baggage handling and provided boarding assistance while maintaining Southwest’s commitment to friendly, heart-centered customer service.
Education
High School Diploma -
Bay High School
Panama City, FLSkills
- Strong work ethic
- Safety awareness
- Weather conditions awareness
- Security procedures
- Conflict resolution techniques
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer service excellence
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Cash handling
- Guest services
- Relationship building
- Basic maintenance
- Self motivation
- Language proficiency
- Goal setting
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Skycap
Huntleigh USA Corporation
02.2025 - 09.2025
High School Diploma -
Bay High School