Geta Bridges
Mannford
Summary
Versatile claims operations professional wot 10+ years in the automotive auction and retail sectors. Expert in vehicle damage documentation, total loss title processing, and high stakes conflict resolution. Proven track record of facilitating seamless claims transitions between insurance carrier, shops, and vehicle owners. Currently seeking an Insurance Adjuster Trainee role to leverage deep technical knowledge of Oklahoma vehicle statutes and salvage operations.
Overview
11
11
years of professional experience
1999
1999
years of post-secondary education
Work History
Dispatcher
Copart Auto Auctions
Tulsa
06.2023 - Current
- Managed high volume logistics network ensuring that all cycle times were met
- Streamlined the claims lifecycle by facilitating the rapid pick up of total loss vehicles and coordinating payment of advanced charges on behalf of major insurance carriers
Title Clerk
Copart Auto Auctions
06.2021 - 06.2023
- Identified and resolved complex titling issues (odometer discrepancy, lien holder disputes) to clear aged inventory and expedite file closure
- Executed legal title transfers into insurance companies names. Ensuring 100% compliance with Oklahoma state laws and salvage branding regulations
Customer Service Representative
Copart Auto Auctions
Tulsa
03.2019 - 06.2021
- Interpreted complex auction and insurance policies for members, ensuring transparency and high service ratings during high stress situations
- Managed the total loss transition process for disgruntled vehicle owners and auction members using de-escalation and conflict resolution techniques
Inventory Specialist/Yard Agent
Copart Auto Auctions
Tulsa
10.2017 - 03.2019
- Captured and archived comprehensive digital evidence of vehicle loss for adjusters to facilitate accurate ACV and total loss determinations
- Conducted physical inspections of 100+ vehicles weekly, identifying mechanical and structural damage to ensure "like-kind and quality" reporting accuracy
Store Manager
Payless Shoes Source
Sand Springs
10.2014 - 08.2017
- Oversaw all retail operations including, inventory audits, loss prevention, and financial reporting for a high volume store front.
- Supervised and trained a team of associates to maintain brand standards, and exceed regional sales targets through effective problem solving
Education
Cleveland High School
Cleveland , OkSkills
- Software: Microsoft Office Suite, Excel, Copart Proprietary Software, Digital Evidence Recording
- Operations: Dispatching, Logistics,Advanced Charge Negotiation, Storage Fee Mitigation
- Legal & Compliance: Oklahoma State Titling Laws, Insurance Claims Life cycle, Lienholder Resolution, Regulatory Filings
- Industry Knowledge: Salvage Titles, Total Loss Valuation, ACV Determination, Damage Photo Documentation
Accomplishments
- Notary Public
- Head of Charity Committee Copart Auto Auction. Successfully organize and execute charity events 6 years ongoing
- Head of Safety Committee Copart Auto Auction. Identify and resolve potential safety violations, helping to maintain high scores including perfect scores on the past 2 yard safety audits.
References
References available upon request.
Timeline
Dispatcher
Copart Auto Auctions
06.2023 - Current
Title Clerk
Copart Auto Auctions
06.2021 - 06.2023
Customer Service Representative
Copart Auto Auctions
03.2019 - 06.2021
Inventory Specialist/Yard Agent
Copart Auto Auctions
10.2017 - 03.2019
Store Manager
Payless Shoes Source
10.2014 - 08.2017
Cleveland High School