Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amelwork Berhaneslassie

Lilburn,USA

Summary

Dynamic and results-driven professional with extensive experience at Whole Foods Market and Gojo Ethiopia Cafe. Proven expertise in food safety and inventory management, complemented by exceptional customer service and team leadership skills. Adept at menu development and problem-solving, consistently enhancing customer satisfaction and operational efficiency. Fluent in Amharic and English.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Owner/Barista

Gojo Ethiopia Cafe
Decatur, GA
01.2022 - Current
  • Managed daily café operations, overseeing inventory, food preparation, equipment maintenance, and shift transitions.
  • Greeted customers with a friendly demeanor to foster a welcoming atmosphere.
  • Took customer orders and prepared flavored lattes, cappuccinos, and other coffee beverages.
  • Utilized Clover POS system for processing cash and electronic payments.
  • Arrived punctually and fully prepared for each shift.
  • Supported team by assisting with various duties as required.
  • Maintained cleanliness and sanitation standards in accordance with health regulations.
  • Resolved customer concerns promptly while ensuring a positive experience.

Associate Team Leader, Prepared Foods Department

Whole Foods Market
Sandy Springs, GA
08.2019 - 01.2022
  • Oversaw daily food preparation, ensuring consistency, taste, and adherence to health regulations.
  • Supervised hot bar, cold case, and display replenishment, and rotation.
  • Completed daily temperature logs, spoilage sheets, and quality checklists.
  • Supported the Team Leader in managing schedules, training new staff, and enforcing policies.
  • Delegated duties effectively, and promoted a positive, collaborative team environment.
  • Modeled exceptional customer service and suggestive selling to meet customer needs.
  • Ensured compliance with food safety standards, and cleanliness protocols.
  • Played a key role in the department's opening/closing, inventory control, and merchandising efforts.

Education

Bachelor of Science - Construction Engineering

Dire Dawa University
Dire Dawa, Ethiopia
01.2010

Skills

  • Food preparation and safety
  • Inventory and stock rotation
  • Team leadership and training
  • Customer service excellence
  • Sanitation and hygiene compliance
  • Point of sale (POS) systems
  • Menu planning and development
  • Time management and multi-tasking
  • Fluent in Amharic and English
  • Problem solving

Certification

ServSafe Food Handler

Timeline

Owner/Barista

Gojo Ethiopia Cafe
01.2022 - Current

Associate Team Leader, Prepared Foods Department

Whole Foods Market
08.2019 - 01.2022

Bachelor of Science - Construction Engineering

Dire Dawa University

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