Getzemany Morales
San Antonio
Summary
Diligent sales professional adept at multitasking and time management, with a proven track record of driving revenue through effective promotion and customer engagement. Demonstrates strong organizational skills and a commitment to enhancing customer loyalty by providing positive experiences. Bilingual in Spanish and English, facilitating communication with a diverse clientele while remaining adaptable to new processes and merchandise exchange protocols.
Overview
2
2
years of professional experience
Work History
Babysitter
Bright Ideas Childcare Center
San Antonio
08.2024 - 11.2025
- Monitoring sleep schedules and adjusting accordingly if needed.
- Completing light housekeeping tasks such as tidying up toys and books.
- Met and communicated regularly with parents to discuss children's activities and development.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Remaining alert at all times while caring for multiple children simultaneously.
- Organized various activities, games, crafts and outings to keep children entertained.
- Organized creative activities to develop children's physical, emotional and social growth.
- Establishing trust through consistent communication with both parents and kids.
- Enforced rules to teach good manners and maintain safe environment.
Cashier
Sams Club
San Antonio
12.2023 - 05.2024
- Processed sales transactions to prevent long customer wait times.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Worked closely with front-end staff to assist customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Helped with purchases and signed customers up for rewards program.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Barista
Starbucks
San Antonio
06.2023 - 10.2023
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the café area.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth service flow.
- Engaged with customers to provide excellent customer service experiences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
Holmes High School
San Antonio, TX06-2023
Skills
- Customer service
- Time management
- Active listening
- Attention to detail
- Effective communication
- Customer engagement
- Problem solving
- Team collaboration
- Calm demeanor
- Up-selling techniques
- Customer inquiries
- Quality assurance
- Patience and composure
- Fast learner
- Fluent in Two Languages
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Babysitter
Bright Ideas Childcare Center
08.2024 - 11.2025
Cashier
Sams Club
12.2023 - 05.2024
Barista
Starbucks
06.2023 - 10.2023
High School Diploma -
Holmes High School