Jerimani Jolly
Marietta,SC
Summary
Proven track record of enhancing customer satisfaction and streamlining project timelines, as demonstrated during my tenure at Intergraded Security Solutions Inc. Skilled in data entry and problem resolution, I excel in high-pressure environments, ensuring meticulous attention to detail and effective team collaboration. My approach has consistently resulted in positive client feedback and improved operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Travel Contractor
Intergrated Security Solutions Inc.
2023.04 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
Contractor Specialist
Aerotek: Working For General Motors
2022.01 - 2023.04
- Mitigated risks by identifying potential issues early in the planning stage, enabling prompt resolution strategies.
- Provided exceptional customer service throughout each project''s lifecycle while addressing any concerns promptly to maintain client satisfaction levels high.
- Mentored junior staff members equipping them with valuable skills needed for career advancement within the industry.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Warehouse Assembler
Tech USA
2021.01 - 2022.01
- Prevented delays in production schedule by quickly resolving any issues that arose during the assembly process.
- Increased order accuracy by diligently following assembly instructions and double-checking completed tasks.
- Adapted quickly to changing priorities while maintaining a high level of productivity and attention to detail.
- Assisted new hires with training and guidance on best practices, promoting a culture of teamwork within the warehouse facility.
- Reduced product defects by regularly inspecting assembled items and addressing quality issues promptly.
Inventory Specialist
CarMax
2017.05 - 2021.01
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Managed high call volume with exceptional professionalism and efficiency.
Education
No Degree - Sociology
Savannah State University
Savannah, GAAssociate in Sociology - Sociology
Darton State College
Albany, GA05.2015
Skills
- Inbound Customer Service
- Customer Service
- Data Entry
- Problem Resolution
- Computer Skills
- Calm Under Pressure
- Work Prioritization
- Following scripts
- De-Escalation Techniques
- Multi-line phone talent
- Professional telephone demeanor
- Document and Records Management
Timeline
Travel Contractor
Intergrated Security Solutions Inc.
2023.04 - Current
Contractor Specialist
Aerotek: Working For General Motors
2022.01 - 2023.04
Warehouse Assembler
Tech USA
2021.01 - 2022.01
Inventory Specialist
CarMax
2017.05 - 2021.01
No Degree - Sociology
Savannah State University
Associate in Sociology - Sociology
Darton State College
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