Catherine McReynolds
Cleveland,OH
Summary
Dynamic customer service professional with extensive experience at Fox Hire, excelling in data entry and client relations. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in utilizing CRM software and training new staff, contributing to operational efficiency and team success.
Overview
8
8
years of professional experience
Work History
Customer Care Representative/Contractor
Fox Hire/ Pansophic Learning
09.2025 - Current
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Utilized customer relationship management software to track interactions and resolve issues efficiently.
- Collaborated with team members to streamline communication processes and improve service.
- Provided product information and guidance, helping customers with online school information to have their students succeed in school.
- Help train new employees as they came ion our team.
Data Verification Specialist
Truckstop
05.2023 - 11.2024
- Verified carrier paperwork with system data, ensuring accuracy and reducing discrepancies in records.
- Coordinated with carriers to retrieve missing documents, enhancing compliance and operational efficiency.
- Collaborated with cross-functional teams to resolve discrepancies and improve data integrity.
- Contacted brokers to confirm agreements, facilitating timely claim processing and improving client satisfaction
Employment Verification Specialist
Creative Services
08.2022 - 02.2023
- Conducted thorough employment verifications to ensure accuracy of candidate backgrounds.
- Utilized applicant tracking systems to streamline verification processes and improve efficiency.
- Collaborated with HR teams to resolve discrepancies in employment history and documentation.
- Maintained comprehensive records of all verification activities for audit compliance.
Fingerprint Technician
Sterling Identity /First Advantage
12.2020 - 08.2022
- Conducted fingerprint analysis using advanced biometric systems to ensure accuracy and reliability.
- Assisted UPS associates and customers with fingerprint machines nationwide, enhancing user experience.
- Maintained detailed records of fingerprint submissions and results for compliance with regulatory standards.
- Resolved technical issues promptly, contributing to marked gains in equipment uptime and customer satisfaction.
- Trained new staff on fingerprint collection techniques and quality control measures.
- Managed IT tickets for equipment issues, improving operational efficiency.
Employment Verification Specialist
Sterling Check/ First Advantage
08.2017 - 12.2020
- Provided training and support to junior staff on best practices in employment verification procedures.
- Performed quality checks on background verifications, maintaining high standards.
- Conducted data entry and verification for applicant information, ensuring accuracy and compliance.
- Performed employment, education, social media searches and reference calls, supporting comprehensive applicant evaluations.
- Analyzed data trends in employment verifications to identify areas for operational enhancements.
Education
High School Diploma -
St. Joseph Academy
Cleveland, OHNo Degree - Recording Arts And Technology
Cuyahoga Community College
Cleveland, Ohio, OH10-2015
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Zendesk experience
- Admin Client experience
- Microsoft application experience
Timeline
Customer Care Representative/Contractor
Fox Hire/ Pansophic Learning
09.2025 - Current
Data Verification Specialist
Truckstop
05.2023 - 11.2024
Employment Verification Specialist
Creative Services
08.2022 - 02.2023
Fingerprint Technician
Sterling Identity /First Advantage
12.2020 - 08.2022
Employment Verification Specialist
Sterling Check/ First Advantage
08.2017 - 12.2020
High School Diploma -
St. Joseph Academy
No Degree - Recording Arts And Technology
Cuyahoga Community College