Gezina Kruczek
Cusseta
Summary
Considered a seasoned expert in the customer service field, regularly involved in collaborative team efforts to improve operational excellence and efficiency Sharp-eyed, motivated, and reliable retail sales associate with over 20 years of experience ensuring seamless customer transactions and thriving sales, managing inventory, and adhering to departmental policies Enterprising manager with 10 years of experience executing and monitoring results, mentoring employees, and providing strategic leadership in corporate environments
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Results CX
09.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Global Payments
03.2021 - 04.2023
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Customer Service Representative
Anthem Blue Cross BlueShield
10.2018 - 03.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
Assistant Manager
Walmart
08.2015 - 07.2018
- Handled in-line customers in a polite, courteous, and efficient manner
- Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate
- Successfully assigned all in-store customers to specific associates
- Greeted store associates with a friendly smile and helped them with any questions they had
- Ensured all customers were greeted with a warm, friendly smile
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
Materials Manager
Regional Rehabilitation Hospital
09.2007 - 07.2016
- Responsible for ordering all materials needed for the hospital to function properly
- Received and held an inventory count on all materials brought into the facility
- Required to interact with all staff members as well as all patients
Collection Agent
Total System Services, Inc.
08.2005 - 09.2007
- Responsible for outbound calls for credit card holders, that were behind on their bills
- It was a requirement to bring accounts current
- Responsible for knowing which states were allowed by law to receive collection calls daily or weekly
Education
General Studies -
Spencer High School
Columbus, GA05.1993
Skills
- Computer skills
- Customer service
- Microsoft office
- Sales
- Front desk
- Hospitality
- Communication skills
- Computer literacy
- Writing skills
- Microsoft word
- Cashiering
- Typing
- Windows
- Cash handling
- Guest services
- Supervising experience
- Analysis skills
- Active listening
- Data entry
- Relationship building
- Problem resolution
- Call center experience
- Customer relations
- Critical thinking
Timeline
Customer Service Representative
Results CX
09.2023 - 12.2024
Customer Service Representative
Global Payments
03.2021 - 04.2023
Customer Service Representative
Anthem Blue Cross BlueShield
10.2018 - 03.2021
Assistant Manager
Walmart
08.2015 - 07.2018
Materials Manager
Regional Rehabilitation Hospital
09.2007 - 07.2016
Collection Agent
Total System Services, Inc.
08.2005 - 09.2007
General Studies -
Spencer High School
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