Dennis Derkachev
ROTONDA WEST,FL
Summary
Experienced and organized IT with a strong background in managing and securing IT infrastructure in cloud and hybrid environments. Highly proficient in Azure Active Directory and Azure administration, with a proven track record of deploying, configuring, and maintaining scalable, secure cloud solutions. Adept at identity and access management, automation using PowerShell, and optimizing system performance to support business continuity. Demonstrates strong troubleshooting skills, cross-functional collaboration, and a proactive approach to system monitoring and issue resolution. Committed to aligning IT operations with organizational goals while maintaining compliance with industry best practices and security standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Supervisor
Miter Brands
Venice, FL
03.2025 - Current
- Supervised support team to ensure efficient workflow and high-quality customer service.
- Trained and mentored staff on product knowledge and best practices for client interactions.
- Implemented process improvements to enhance operational efficiency and service delivery.
- Collaborated with cross-functional teams to address customer issues and improve solutions.
IT Support Specialist III
PGTI/Miter Brands
Venice, FL
09.2023 - 03.2025
- Coordinated deployments of new software, feature updates and fixes.
- Proved successful working within tight deadlines and a fast-paced environment, with over 10,000+ employees.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Led cross-functional teams to deliver IT projects on time and within budget.
IT Specialist
Lvito Properties
Rotonda West, FL
08.2021 - 09.2023
- Configured hardware, devices, and software to set up workstations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed over 30 Clients Per day and managed and maintained Proprietary software and hardware.
- Translated complex technical issues into digestible language for non-technical users.
- Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among departments and cut down paperwork by 30%.
Inbound Sales Consultant
Comcast, Xfinity
Remote, FL
08.2022 - 02.2023
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Utilized automated systems to log and retrieve information.
- Worked with 150+ daily customers to sell over $12,000 worth of Xfinity Services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Advanced Repair Agent
BestBuy
Port Charlotte, FL
10.2017 - 12.2022
- Performed regular upgrades to update systems and improve operability.
- Assembled, maintained, and repaired system hardware.
- Completed all repair and maintenance activities promptly and to high-quality standards.
- Leveraging tools and diagnostic equipment to complete repairs.
- Worked with 30-40 customers per day while maintaining fast turnover and customer satisfaction.
- Streamlined repair and maintenance operations, ensuring prompt completion of tasks and adherence to high-quality standards; reduced repair turnaround time by 40% and resolved 95% of maintenance requests within 48 hours.
Skills
- Microsoft Intune administrator
- Azure VM management
- Sharepoint administrator
- Exchange administrator
- Active directory
- Infrastructure enhancement
- Network administration
- IT process documentation
- Windows server administration
- Azure active directory
- Azure networking
Certification
Microsoft Office Specialist, A+, Net+, AZ900, AZ104, Working on CCNA and AZ800
Timeline
IT Support Supervisor
Miter Brands
03.2025 - Current
IT Support Specialist III
PGTI/Miter Brands
09.2023 - 03.2025
Inbound Sales Consultant
Comcast, Xfinity
08.2022 - 02.2023
IT Specialist
Lvito Properties
08.2021 - 09.2023
Advanced Repair Agent
BestBuy
10.2017 - 12.2022