Genia Gamze
Deerfield,IL
Summary
Highly skilled IT professional with 25 + years of experience.
Overview
25
25
years of professional experience
Work History
SharePoint Analyst
Union Tank Car Company
03.2019 - 08.2023
- Designed and developed SharePoint sites for different departments using best practices for site structuring, permissions management, data submission and retrieval.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Internet and Intranet Developer
Union Tank Car Company
09.2014 - 03.2019
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Designed intuitive user interfaces, resulting in increased customer satisfaction and engagement.
Systems Engineer
Union Tank Car Company
05.1998 - 09.2014
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Queried databases for information needed for report processing.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Education
Bachelor of Arts - Music Education
Moscow State University
Moscow, USSR06.1987
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
Timeline
SharePoint Analyst
Union Tank Car Company
03.2019 - 08.2023
Internet and Intranet Developer
Union Tank Car Company
09.2014 - 03.2019
Systems Engineer
Union Tank Car Company
05.1998 - 09.2014
Bachelor of Arts - Music Education
Moscow State University
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