Gianna Lembo
Nutley
Summary
Dynamic professional with a proven track record in customer service and problem resolution, honed at Ramsey Mazda and other roles. Excelled in high-stress situations, enhancing customer loyalty through empathy and effective communication. Skilled in critical thinking and active listening, contributing to positive team environments and customer relations.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ramsey Mazda
11.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Barista
Dunkin' Donuts
09.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Volunteer
Library
09.2019 - 11.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Medical Biology
Fairleigh Dickinson University
Teaneck, NJ12-2032
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Client relations
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 3 staff members.
Timeline
Customer Service Representative
Ramsey Mazda
11.2023 - 09.2024
Barista
Dunkin' Donuts
09.2022 - 12.2022
Volunteer
Library
09.2019 - 11.2019
Medical Biology
Fairleigh Dickinson University
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