IvySue Maxwell
Snohomish,WA
Summary
Personable and reliable candidate with passion for delivering exceptional customer service with a positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Front End Associate
Duvall Family Drugs
05.2019 - 12.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
Pharmacy Assistant
Duvall Family Drugs
12.2019 - 12.2022
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
Barista
Blend Cafe
01.2023 - 09.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Barista
Starbucks
11.2023 - 03.2024
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Pharmacy Technician Trainee
Duvall Family Drugs
03.2024 - Current
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Supported inventory audits, minimizing losses and discrepancies in stock levels.
Education
High School -
Monroe High School
Monroe, WA01.2022
Skills
- Attention to detail
- Time management
- Team player
Timeline
Pharmacy Technician Trainee
Duvall Family Drugs
03.2024 - Current
Barista
Starbucks
11.2023 - 03.2024
Barista
Blend Cafe
01.2023 - 09.2023
Pharmacy Assistant
Duvall Family Drugs
12.2019 - 12.2022
Front End Associate
Duvall Family Drugs
05.2019 - 12.2019
High School -
Monroe High School
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