Ghada Khankan
Orlando,FL
Summary
Accomplished Customer Service Sales Representative and Front Desk Agent with a proven track record at Boot Mobile and Okeechobee Motel and RV Park. Excelled in boosting sales revenue through exceptional service and problem-solving skills. Fluent in Arabic, adept at cash handling and administrative support, ensuring customer satisfaction and repeat business.
Diligent. with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Okeechobee Motel and RV Park
01.2019 - 09.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Customer Service Sales Representative
Boot Mobile
11.2009 - 11.2016
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Associate of Arts - Hospitality
University of Lebanon
Lebanon, Beirut 09-1985
Skills
- Customer service
- Arabic speaker
- Cash handling
- Oral and written communications
- Administrative support
- Sales expertise
- Guest services
- Problem-solving skills
Languages
Arabic
Full Professional
French
Limited Working
Timeline
Front Desk Agent
Okeechobee Motel and RV Park
01.2019 - 09.2024
Customer Service Sales Representative
Boot Mobile
11.2009 - 11.2016
Associate of Arts - Hospitality
University of Lebanon
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