Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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Ghalih Al-snayyan

Dearborn Heights,MI

Summary

Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers. Also experienced with leadership by holding a chair position (secretary) for four years in high school in the National Honor Society, and also being a receptionist manager.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

West Meds Pharmacy
Dearborn, Michigan
11.2023 - 08.2024
  • Processed and filled prescriptions accurately for customers.
  • Assisted pharmacists in preparing medications and managing inventory.
  • Educated patients on medication usage and side effects.
  • Operated pharmacy software to manage patient records and prescriptions.
  • Collaborated with healthcare providers to ensure proper medication therapy.
  • Handled customer inquiries and resolved issues efficiently.
  • Monitored stock levels and ordered supplies as needed.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Verified prescriptions and drug labels, documents and packages.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.

Receptionist Manager

Sun City Hair And Tanning Salon
Dearborn Heights, Michigan
08.2021 - 09.2023
  • Scheduled appointments using salon management software to optimize daily flow.
  • Answered phone calls promptly, addressing client inquiries and concerns effectively.
  • Processed payments and handled cash transactions with accuracy and care.
  • Managed inventory of salon supplies, ensuring stock levels remained adequate for operations.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated and recorded customer or client information to maintain accounts.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed front desk operations and ensured smooth guest check-in processes.
  • Implemented customer service protocols to enhance guest satisfaction and experience.
  • Handled multi-line phone systems, directing calls to appropriate departments promptly.
  • Answered inquiries from customers via phone, email or face-to-face contact.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.

Education

Bachelor of Social Work -

University of Detroit Mercy
Detroit, MI
04-2027

Skills

  • Bilingual English and Arabic
  • Team collaboration
  • Record keeping
  • Patient education
  • Communication skills
  • Multitasking Abilities
  • Microsoft Word
  • Analytical and critical thinking

Accomplishments

  • University of Detroit Mercy deans list
  • National Honors Society
  • Research at the University of Detroit Mercy

Languages

English
Native/ Bilingual
Arabic
Full Professional

Affiliations

  • Soccer
  • Member of organizing multicultural events

Timeline

Pharmacy Technician

West Meds Pharmacy
11.2023 - 08.2024

Receptionist Manager

Sun City Hair And Tanning Salon
08.2021 - 09.2023

Bachelor of Social Work -

University of Detroit Mercy

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