Ghaydaa Qaraja
Dublin,OH
Summary
Driven Account Manager with a proven track record at Zara Trucking Express LLC, enhancing client satisfaction and retention through exceptional customer service and account management. Skilled in resolving escalated issues, showcasing strong teamwork, and collaboration abilities. Experienced in medical records management, demonstrating meticulous attention to detail and organizational skills.
Overview
4
4
years of professional experience
Work History
Account Manager
Zara Trucking Express LLC
02.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Medical Assistant
Ohio Neurology and Headache Center
01.2021 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Science - Computer And Information Sciences
Columbus State Community College
Columbus, OH12.2024
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Account Manager
Zara Trucking Express LLC
02.2022 - Current
Medical Assistant
Ohio Neurology and Headache Center
01.2021 - 01.2022
Associate of Science - Computer And Information Sciences
Columbus State Community College
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