Ghazal Hossein
Germantown,MD
Summary
Versatile and results-oriented professional with a track record of enhancing client satisfaction at BlueBell Salon & Spa through innovative marketing strategies and efficient complaint resolution. Excelled in diverse roles from Guest Service Representative to IISS Therapist, demonstrating strong team-building and effective communication skills. Proficient in Microsoft Office 365 and SPSS, adept at driving educational and therapeutic outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Service Representative
BlueBell Salon & Spa
Bethesda, MD
03.2018 - Current
- Greeted guests and members upon arrival to create positive first impressions.
- Input client information into booking system accurately and completely to chart sales metrics.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Answer the phone and inquiries, schedule appointments, and review electronic communications.
- Developed marketing strategies aimed at increasing clientele base.
- Tracked daily sales transactions and reported them to management on a weekly basis.
- Reviewed customer feedback surveys to identify areas where improvements could be made.
- Resolved customer complaints in an efficient and courteous manner.
Para Educator
Montgomery County Public Schools
, MD
03.2015 - 02.2021
- Conducted reading and math interventions under the supervision of a certified teacher.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Helped teachers manage classroom and workload.
- Encouraged positive behavior among students through reinforcement of expectations established by the school district or classroom teacher.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Supplied one-on-one attention to each student during group activities.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Administered standardized tests under the direction of certified staff members.
- Maintained an orderly environment within assigned classrooms while promoting a safe learning atmosphere.
Administrative Assistant
Universities at Shady Grove
Rockville, MD
09.2013 - 03.2014
- Directed customer inquiries to appropriate department personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Teacher Assistant
Franklin Montessori School
Rockville, MD
03.2013 - 08.2013
- Assisted with meal preparation including serving meals, setting tables, and cleaning up afterwards.
- Communicated effectively with parents regarding their child's progress throughout the summer program.
- Organized and facilitated a variety of recreational activities for children of all ages.
- Initiated games and other fun activities for large groups of children during breaks or lunchtime.
- Provided guidance and support to campers in activities such as arts and crafts, swimming, sports, outdoor exploration, and team-building exercises.
- Communicated effectively with parents regarding their child's progress at camp.
- Maintained safety protocols and monitored campers' behavior throughout the day.
- Ensured that all campers were aware of rules and regulations while at camp.
- Monitored attendance records on a daily basis and reported any irregularities to supervisors.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
IISS THERAPIST
Children Achieving Maximum Potential INC (Champs)
Rockville, MD
09.2011 - 08.2013
- Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
- Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans.
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Collaborated with multidisciplinary teams to ensure continuity of care for each client.
- Improved clients' compliance with treatment plans by advising on options and benefits.
- Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
- Talked with family members during period when patients could not self-advocate.
- Utilized a variety of techniques such as cognitive-behavioral therapy and mindfulness practices during sessions.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Bachelor of Arts - Psychology
UMBC
Baltimore12-2022
Skills
- Microsoft Office 365
- Windows OS
- Mac OS
- SPSS Statistical Software
- Blackboard software
- Strong team-building skills
- Strong and effective communication skills
- Excellent classroom management
Certification
Child Development Certification, Public Speaking Certification
Languages
Persian
Native/ Bilingual
English
Full Professional
Affiliations
Volunteer
(NNIA)New Neighbor Interfaith Alliance
Children and Junior Youth Spiritual Empowerment Program
Piano
Creative Dance Movement
(NNIA)New Neighbor Interfaith Alliance
Children and Junior Youth Spiritual Empowerment Program
Piano
Creative Dance Movement
Timeline
Guest Service Representative
BlueBell Salon & Spa
03.2018 - Current
Para Educator
Montgomery County Public Schools
03.2015 - 02.2021
Administrative Assistant
Universities at Shady Grove
09.2013 - 03.2014
Teacher Assistant
Franklin Montessori School
03.2013 - 08.2013
IISS THERAPIST
Children Achieving Maximum Potential INC (Champs)
09.2011 - 08.2013
Bachelor of Arts - Psychology
UMBC