Emerald Herzog
San Antonio
Summary
Friendly Customer Service Representative skilled in resolving customer inquiries and processing orders efficiently. Known for a positive attitude and strong teamwork, with experience in maintaining cleanliness and adhering to safety protocols. Demonstrates excellent time management and problem-solving abilities, ensuring high customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Seasonal Guest Service Advocate
Target
11.2024 - 01.2025
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
- Advised customers on additional features or benefits that could enhance their experience with the company''s offerings.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Temporary Remodel/Stocking Associate
Walmart
07.2024 - 10.2024
- Collaborated effectively with a team to ensure timely restocking and store remodeling, demonstrating reliability and strong work ethic.
- Assisted customers politely and efficiently with all inquiries to ensure customer satisfaction.
- Handled Pallet Jack and Gondola Skates efficiently and safely.
- Executed safe protocols when handling heavy objects such as shelves, heavy products, and machinery.
- Enhanced store layout and inventory accuracy, driving improved customer satisfaction through diligent stocking and remodeling efforts.
Restaurant Team Member
Papa Johns
09.2023 - 05.2024
- Interacted with customers in a friendly and professional manner, taking orders and addressing inquiries.
- Collaborated effectively with team members to ensure smooth operation and a positive work environment.
- Prepared and cooked a wide variety of food items, adhering to established recipes and quality standards.
- Demonstrated exceptional time management and multitasking abilities during peak hours, ensuring timely delivery of orders.
- Maintained cleanliness and sanitation of the kitchen, including equipment and workstations, in accordance with health regulations.
Education
High School Diploma -
Divide County Hisghschool
Crosby, ND05.2023
Skills
- Customer Service background
- Microsoft Office 365
- Attention to Detail
- Sanitization
- Complex Problem-solving
- Organization
- Time Management
Timeline
Seasonal Guest Service Advocate
Target
11.2024 - 01.2025
Temporary Remodel/Stocking Associate
Walmart
07.2024 - 10.2024
Restaurant Team Member
Papa Johns
09.2023 - 05.2024
High School Diploma -
Divide County Hisghschool
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