Ghazaleh Jalou
Austin
Summary
Professional Summary Energetic, responsible Office Manager skilled at scheduling, calendar management, preparing reports, and using office software and equipment. Proven track record in customer relations and sales growth—delivering persuasive presentations, developing territories, and leveraging CRM to build strong client relationships. Quick learner who handles multiple tasks and supports efficient workflow.
Overview
15
15
years of professional experience
Work History
Office Manager
MFB REAL ESTATE
Austin, TX
12.2024 - Current
- Manage office operations to ensure smooth, efficient workflows.
- Implement administrative procedures to improve productivity.
- Coordinate team schedules and optimize calendars.
- Deliver prompt, professional customer service to tenants and clients.
- Handle tenant delinquency follow-up and payment coordination.
- Perform monthly bank reconciliations and maintain financial records.
- Act as tenant liaison, document maintenance requests, and relay issues to the team.
Sales Associate
TJ Max
Cedar Park, TX
11.2024 - 12.2024
- Delivered exceptional customer service through effective communication and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
Sales Representative
Rahyan Teb
Tehran, Iran
03.2020 - 08.2024
- Communicated product features, advantages, and benefits to customers that were mostly surgeons and doctors.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Worked with management teams to develop annual sales plans, goals, and targets.
Executive Sales Consultant
Sarmaye Pishro
Tehran, Iran
05.2016 - 01.2020
- Successfully managed a large portfolio of clients, providing ongoing customer service and support.
- Generated detailed weekly activity reports for management review using CRM software.
- Analyzed customer data, identified trends, and developed actionable insights for sales optimization.
- Grew accounts by upselling additional products and services to existing customers.
Research and Development Officer
Najma Parvaz
Tehran, Iran
07.2014 - 02.2016
- Developed protocols for testing the efficacy of new tourism spots inside and outside of the country.
- Maintained accurate records detailing the progress made on various R&D initiatives.
Administrative Executive
Payman Bakhsh
Tehran, Iran
10.2012 - 06.2014
- Performed data entry tasks accurately and entered large volumes of data quickly with high attention to detail.
- Monitored inventory levels of office supplies; ordered new materials when necessary to maintain adequate stock levels.
- Assisted with special projects by researching relevant information, preparing reports and making recommendations.
Retail Salesperson
Forever21
Tehran, Iran
11.2010 - 09.2012
- Stocked shelves with new products as they arrived from vendors.
- Provided exceptional customer service, resolving customer complaints in a timely manner.
- Monitored sales floor activity, offering help when needed, and maintaining orderliness of shelves.
Education
Master of Science (M.S.) - Marketing
Science and Research University
Tehran03.2023
Bachelor of Science (B.S.) - Business Management
Payamnoor University
Tehran05.2015
Skills
- Creative problem solving
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Customer service
- Microsoft Office
- Collaborative teamwork
- Time management & multitasking
- Attention to detail
- Data entry & CRM proficiency
LANGUAGES
Persian Native
English Fluent
Turkish Beginner
Timeline
Office Manager
MFB REAL ESTATE
12.2024 - Current
Sales Associate
TJ Max
11.2024 - 12.2024
Sales Representative
Rahyan Teb
03.2020 - 08.2024
Executive Sales Consultant
Sarmaye Pishro
05.2016 - 01.2020
Research and Development Officer
Najma Parvaz
07.2014 - 02.2016
Administrative Executive
Payman Bakhsh
10.2012 - 06.2014
Retail Salesperson
Forever21
11.2010 - 09.2012
Bachelor of Science (B.S.) - Business Management
Payamnoor University
Master of Science (M.S.) - Marketing
Science and Research University