Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gheilyn Zacarias

Scranton,PA

Summary

Dynamic professional with a proven track record at Dreammex and ARIES, excelling in customer service and team collaboration. Mastered multitasking and cash handling, enhancing client satisfaction and operational efficiency. Known for fostering positive guest experiences and leading by example in high-pressure environments. Expert in supply restocking and order management, consistently achieving top performance metrics.

Overview

5
5
years of professional experience

Work History

Waitress

Dreammex
04.2023 - 10.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.

Hair Salon Manager

ARIES
01.2020 - 03.2021
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.

Education

Bachelor of Science - PSYCHOLOGY

BICENTENARY UNIVERSITY OF ARAGUA
VENEZUELA
07.2022

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Cash Handling
  • Order Accuracy
  • Menu Memorization
  • Supply Restocking
  • Order Management

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Waitress

Dreammex
04.2023 - 10.2024

Hair Salon Manager

ARIES
01.2020 - 03.2021

Bachelor of Science - PSYCHOLOGY

BICENTENARY UNIVERSITY OF ARAGUA

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Gheilyn Zacarias