Gherson A. Hernandez Olivó

Promoted to new store location to enhance scheduling flexibility for personal life.

Managing lessons accounts every day, ensuring no errors occur that will affect my instructors pay or students lesson experience, as our program is a retail Music business with an automatic billing monthly subscription.

Transitioned from sales manager and customer service manager roles at various Guitar Center locations.

Rebuilt lessons culture, leveraging strong understanding of business operations.

Cultivated a customer-centric environment focused on music passion and support for staff of 8-12 instructors.

Increased lesson program profitability from 90 students at 87% of plan to 170 active students at 130% of plan within eight months.

Generated significant growth in lesson enrollment, contributing to store revenue of six to eight million dollars annually.

Manage to hit every single manager bonus, as well as company competitions created though event success and strong customer retention, and new student sign ups, out of 300 plus Guitar center locations my Lesson program is 10th in the company

• Collaborated with marketing teams to advertise lessons and enhance visibility.
• Monitored student attendance records on a daily basis.
• Participated in professional development opportunities to stay current on best practices in education.
• Communicated regularly with parents regarding their child's academic progress.
• Provided mentorship opportunities for new teachers on lesson plan development processes.
• Ensured exceptional customer experiences by selling lesson and rehearsal packages.
• Provided facility tours and addressed customer inquiries to enhance engagement.
• Coordinated lesson schedules to maximize instructor availability and student enrollment.
• Developed curriculum materials to enhance the learning experience for students.
• Managed communication between instructors and students regarding lesson details.
• Organized events and workshops to promote music education within the community.
• Assisted instructors in preparing for lessons with necessary resources and equipment.
• Monitored student progress and provided feedback to improve learning outcomes.

Promoted from Guitar Center Central Chicago flagship store due to consistent job performance.

I was an assistant store manager for this location while it was a 8-10 million dollar a year store, I adapted to high volume sales, and managed a team of 10 sale associates and, 2 SR. Sales leaders

• Led sales team to enhance customer engagement and satisfaction.
• Developed and implemented strategies that elevated customer service experiences.
• Monitored staff performance, ensuring compliance with high customer service standards.
• Reviewed feedback and complaints, identifying areas for service improvement to enhance engagement.
• Conducted performance evaluations to improve team productivity and morale.
• Analyzed sales data to identify trends and optimize inventory management.
• Managed daily operations of sales department, including supervision of staff members.
• Established relationships with key clients, while maintaining existing customer base.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Created and presented monthly reports to management on sales performance.
• Provided technical support for customers when needed, answering questions about product features and capabilities.

Since I started as a manager at my first Guitar center location, with months of high performance, I got promoted to the flagship store that is part of a union and over 10 million annual sales which was a huge accomplishment for me.

Working side to side with the sales manager and store manager to assist in further our day to day sale goals and logistical issues, and customer service issues etc.

• Supervised daily operations of customer service team in retail environment.
• Trained new associates on product knowledge and customer engagement techniques.
• Resolved customer inquiries and issues with efficient solutions and support.
• Collaborated with management to improve service processes and enhance customer experience.
• Coordinated product returns and exchanges ensuring compliance with company policies.
• Provided performance feedback to team members for continuous improvement efforts.
• Coached team members on best practices for resolving complex customer issues.
• Provided leadership and direction to customer service representatives.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Achieved company growth and brand development through market expansion and sales.
• Created and presented monthly reports to management on sales performance.
• Supported sales team members to drive growth and development.
• Assisted senior management in developing long-term strategic goals for the company's growth.

After an amazing opportunity at Guitar center Country club hills,

I decided to Quit my manager position at Amazon to pursue more knowledge/experience in the music business, since playing Guitar,drums, saxophone, and trombone was a major part of my childhood, lifetime hobby and lifetime passion for music

• Identified opportunities to improve processes related to the sale of products or services.
• Analyzed customer feedback to identify areas for improvement in products and services.
• Managed cash register operations using POS system and processed sales and returns.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Engaged shoppers, providing assistance and information on merchandise and product features.
• Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
• Maintained attractive merchandise displays to maximize purchases.
• Surpassed productivity and accuracy standards in department. for productivity and accuracy levels.
• Made outbound sales calls to contact prospective leads, using effective communication skills.
• Maintained relationships with existing clients by providing product updates and information.
• Resolved customer complaints in an efficient manner while maintaining quality standards.
• Organized sales floor to keep products and displays presentable and in sellable condition.
• Trained and developed new team members to improve product knowledge and selling abilities.
• Led sales team to consistently deliver customer service, generating maximum sales potential.
• Delivered quality customer service while cultivating client satisfaction and loyalty.
• Engaged customers and trained sales associates using strong knowledge of products and promotions.
• Checked store shelves and restocked products from inventory in back room.

4 months working at Amazon I got promoted to role Learning Coordinator who works with operations managers, area managers, shift assistants to coordinate all associate onboarding activities for the site.

I was Top 3 in the facility of over 150 staff members due to high personal productivity that was tracked by our work devices, I was putting away over 400 packages in bags for drivers hourly while the minimum was 150, so I trained everyone on how to increase efficiency, and better work practices

• Developed and implemented learning programs, courses, and materials to meet the needs of learners.
• Created lesson plans and activities to ensure that learners have a positive learning experience.
• Conducted training sessions for faculty members on new technologies used in the classroom setting.
• Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
• Monitored compliance with safety regulations and quality standards during transport operations.
• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.

• Learning Ambassadors train and onboard new employees in Amazon warehouses
• Essentially, they prepare new associates for success
• Explaining rules and policies that new associates follow when working at an Amazon site.
• Loaded and unloaded goods from trucks using forklifts and pallet jacks.
• Organized stockroom shelves to ensure efficient storage of products.
• Picked items for customer orders according to order slips or verbal instructions.
• Packaged items securely in boxes, bags or other containers before shipping.
• Operated hand-held scanners to track product movement within the warehouse environment.
• Assisted with loading and unloading trucks manually when necessary.

• Prepared fresh, organic ingredients for daily menu items.
• Maintained cleanliness and organization of kitchen workspace.
• Collaborated with team to execute timely meal service.
• Followed recipes to create consistent, high-quality dishes.
• Assisted in inventory management and ingredient sourcing.
• Trained new staff in food safety and cooking techniques.
• Monitored cooking processes to ensure food safety standards.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
• Wrapped, dated and labeled food items in storage for safety and freshness.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Greeted customers and answered questions about products.
• Assisted with visual merchandising by setting up displays, stocking shelves, and organizing merchandise according to company guidelines.
• Stocked shoes in proper sizes and colors as per store standards.
• Organized backroom storage areas to maximize space efficiency.
• Processed online orders using point-of-sale system and ensured packages were shipped out promptly.
• Upsold additional items based on customer interests and needs.
• Worked with fellow sales team members to achieve group targets.

• Prepared ingredients for cooking including portioning, chopping, and storing food before use.
• Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
• Measured ingredients required for specific food items being prepared.
• Stocked service stations with food items such as condiments, salads, desserts, and beverages.
• Operated large-volume cooking equipment such as grills, deep fat fryers or griddles.
• Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
• Worked in fast-paced, ever-changing environment.

• Assisted with food prep tasks, maximizing downtime during off-peak periods
• Demonstrated new cooking techniques or equipment to staff
• Seasoned and cooked food according to recipes or personal judgment and experience
• Made special dressings and sauces as condiments for sandwiches and salads
• Removed trash and cleaned kitchen garbage containers
• Baked breads, rolls and pastries
• Alerted management to potential security issues, supporting loss prevention and reducing shrink.

• Utilized sanitary methods to handle, prepare and serve food
• Loaded dishes, glasses and tableware into dishwashing machines
• Stocked shelves, racks and cases with new or transferred merchandise
• Used forklifts and pallet jacks to transport items to staging areas or loading docks
• Took inventory and examined merchandise to identify items to be reordered and replenished
• Disposed of damaged or defective items
• Used ID tags, stamps and electronic marking tools to mark stock items.