Ghiselle Luna
Oklahoma City,OK
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Operations Manager
Ulta
Oklahoma City, OK
12.2024 - 01.2026
- Streamlined daily operations to enhance efficiency and reduce delays.
- Supervised team performance and provided mentorship to improve skill sets.
- Implemented process improvements resulting in increased productivity across departments.
- Coordinated inventory management, ensuring optimal stock levels and reducing waste.
- Developed training programs to enhance staff performance and operational knowledge.
- Analyzed operational data to identify trends, informing decisions for continuous improvement.
- Fostered a collaborative work environment, mentoring junior staff and promoting professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Merchandise Manager
Ulta
Oklahoma City, OK
04.2024 - 12.2024
- Led product assortment strategies to enhance brand visibility and customer engagement.
- Analyzed sales data to optimize inventory management and reduce stockouts.
- Collaborated with cross-functional teams to implement promotional initiatives and drive revenue growth.
- Mentored junior staff on merchandising best practices and store presentation standards.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
Office Attendant at Pediatric Center
Robert Canales Pediatric Center
El Paso, TX
05.2019 - 06.2023
- Maintained cleanliness and organization of office environment to enhance patient experience.
- Assisted with patient check-in and scheduling to ensure smooth clinic operations.
- Managed inventory supplies, ordering materials to prevent shortages and maintain workflow.
- Implemented efficient filing systems for patient records, improving accessibility and retrieval times.
- Streamlined day-to-day operations through continuous improvement initiatives aimed at enhancing workflow processes and resource allocation.
- Greeted visitors professionally, providing a welcoming atmosphere and assisting with their needs.
- Supported the onboarding process for new employees by providing orientation materials and helping set up workstations.
- Coordinated appointment scheduling, optimizing staff time and improving patient satisfaction rates.
Multi-Store General Manager
Tips Glass Shop
El Paso, TX
08.2018 - 05.2019
- Supervised daily store operations, ensuring compliance with safety and quality standards.
- Trained and developed team members on customer service best practices and product knowledge.
- Implemented inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Collaborated with suppliers to streamline order fulfillment and improve delivery timelines.
- Oversaw daily store operations, ensuring compliance with company policies and safety standards.
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
Education
Bachelor of Science - Clinical Psychology
University of E Paso Texas
El Paso, TX06-2027
Associate of Science - Psychology
University of El Paso Texas
El Paso, TX06-2023
High School Diploma -
Eastwood High School
El Paso, TX05-2018
Skills
- Operations management
- Employee relations and conflict resolution
- Staff training and management
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Strategic planning
- Health and safety compliance
- Quality assurance controls
- Customer relationship management (CRM)
- Invoice processing
- Logistics management
- Business administration
- Cross-functional communications
Timeline
Operations Manager
Ulta
12.2024 - 01.2026
Merchandise Manager
Ulta
04.2024 - 12.2024
Office Attendant at Pediatric Center
Robert Canales Pediatric Center
05.2019 - 06.2023
Multi-Store General Manager
Tips Glass Shop
08.2018 - 05.2019
Bachelor of Science - Clinical Psychology
University of E Paso Texas
Associate of Science - Psychology
University of El Paso Texas
High School Diploma -
Eastwood High School