Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
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Ghofran Hasnaoui

Ghofran Hasnaoui

West New York,NJ

Summary

Detail-oriented and multilingual professional with experience in visa processing, customer service, and administrative support. Skilled in managing client cases, providing personalized service, and ensuring compliance with international visa rules. Fast learner with strong multitasking abilities, fluent in English, Arabic and French. Background in interior design with strong organizational and creative skills.

Overview

8
8
years of professional experience

Work History

Visa Specialist

CIBT visas
09.2023 - Current
  • Advise clients on appropriate visa categories and requirements for travel, work, study, or immigration based on current immigration laws and consular procedures.
  • Review and prepared visa application forms and supporting documents to ensure accuracy, completeness, and compliance with embassy or consulate standards.
  • Liaise with government agencies, embassies, and clients to resolve issues, respond to inquiries, and expedite visa approvals when necessary.
  • Handle high-volume caseloads while maintaining compliance with data privacy and confidentiality standards.
  • Monitor changes in immigration laws, consular updates, and travel advisories to provide accurate guidance to applicants.

Visa Consultant

BLS INTERNATIONAL
06.2022 - 08.2023
  • Maintained up-to-date knowledge of Schengen country-specific visa policies, documentation updates, processing timelines, and recent consular decisions.
  • Liaised directly with embassies, consulates, and visa centers to track applications, respond to queries, and resolve any issues or delays.
  • Assisted with appeals or reapplication processes in cases of visa rejections by reviewing reasons for denial and advising on corrective steps.

Interior Designer Intern

InSide
06.2019 - 11.2021
  • Assisted senior designers in the development of design concepts, space planning, and material selection for residential and/or commercial projects.
  • Created and updated 2D floor plans and 3D visualizations using design software such as AutoCAD, SketchUp, Revit..
  • Prepared client presentations, including mood boards, color palettes, and material samples to convey design intent.


Online Bank Teller (French Speaking)

Floa Bank
09.2017 - 06.2019
  • Provided professional and efficient online banking support to French-speaking clients via live chat, email, and phone
  • Assisted customers with account inquiries, online transactions, balance checks, password resets, and general troubleshooting.
  • Explained banking products, services, and digital tools in French to ensure client understanding and satisfaction.

Education

Bachelor of Arts - Interior Design

Collège LaSalle
Tunisia
03.2020

High School Diploma -

El Hadika High School (Literature)
Tunis, Tunisia
06.2016

Skills

    Service excellence

    Effective multitasking

    Quick learner

    Computer proficiency

    60 WPM

    Empathetic communication

    Analytical Thinking

    Continuous Improvement

Languages

English
French
Arabic

References

  • Esther Badilla

Team Lead at Consular Outsourcing BLS Services Inc.

+1 (973) 282-6127

ebadillamdora@gmail.com

  • Queenie Mendes

Country Manager at Consular Outsourcing BLS Services Inc

+1 (646) 737-4763

queenie.m@blsinternational.net

Hobbies and Interests

  • Painting
  • Photography
  • Reading
  • Pet rescuing and training

Timeline

Visa Specialist

CIBT visas
09.2023 - Current

Visa Consultant

BLS INTERNATIONAL
06.2022 - 08.2023

Interior Designer Intern

InSide
06.2019 - 11.2021

Online Bank Teller (French Speaking)

Floa Bank
09.2017 - 06.2019

Bachelor of Arts - Interior Design

Collège LaSalle

High School Diploma -

El Hadika High School (Literature)

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