Gia Lopez
San Jose,CA
Summary
Motivated, friendly, goal-oriented candidate offering great skills in customer service, team work, leading, and working in a classroom. Elementary School program leader that is passionate about making a difference and self growth. Customer-focused food service worker devoted to meeting team and customer needs. Eager and willing to learn new things and work as a team.
Overview
4
4
years of professional experience
Work History
After School Program Leader/ Morning Care Sub
Think Together
San Jose
08.2023 - Current
- Created fun, age-appropriate activities for school-age children
- Adapted different teaching skills to new and different environments
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs
- Regularly worked with students with special needs
- Supervised up to 28 students during outdoor exercise periods, indoor activities, monitoring group and individual safety
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children
- Implemented student safety measures across program to minimize accidents
- Managed behavioral issues and used positive behavior strategies for groups of up to 28 students
Crew Member
Shrimpn' Aint Eazy
San Jose
07.2020 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked well with teammates and accepted coaching from management team
- Became familiar with products to answer questions and make suggestions
- Became familiar with working all positions
Barista
Starbucks
San Jose
01.2023 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Adapted quickly to rushes and changes in the environment
- Controlled line and crowd with quick, efficient service
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Built connections with partners to promote a healthy work environment
- Cleaned counters, machines, and seating areas daily
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Used POS system to accurately enter orders and process payments
Shift Lead
Jamba Juice
San Jose
09.2021 - 05.2022
- Completed store opening and closing procedures and balanced tills
- Trained and mentored new employees to maximize team performance
- Responded to and resolved customer questions and concerns
- Kept employees operating productively and working on task to meet business and customer needs
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Inventoried materials on weekly basis
Camp Leader
Walden West Outdoor Science School
Saratoga, CA
01.2018
- Supervised, guided and assisted students in a week long overnight camp and during crafts, art projects, games and other activities to provide behavior
- Led groups of children safely through variety of camp activities
- Communicated with staff and teachers regarding children or program issues, disciplining or expelling campers when required for the good of community
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
- Monitored campers' safety while participating in activities, ensuring that all rules were followed.
Education
Associate of Arts - Psychology
De Anza College
Cupertino, CA07.2023
High School Diploma -
William C. Overfelt High School
San Jose, CA06.2021
Skills
- Teamwork and Collaboration
- Customer Service
- Special Needs Support
- Parent Communication
- Homework Assistance
- Positive Reinforcement
- Clear Communication
- Cash Drawer Operations
- Fast Work Environment
- Crew Leadership
- Willingness to Learn
- Resolving Complaints
- Kitchen Safety Standards
- Store Opening and Closing
- Teambuilding
Timeline
After School Program Leader/ Morning Care Sub
Think Together
08.2023 - Current
Barista
Starbucks
01.2023 - 10.2023
Shift Lead
Jamba Juice
09.2021 - 05.2022
Crew Member
Shrimpn' Aint Eazy
07.2020 - Current
Camp Leader
Walden West Outdoor Science School
01.2018
Associate of Arts - Psychology
De Anza College
High School Diploma -
William C. Overfelt High School
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