Gia Martellacci
Monroeville
Summary
An enthusiastic and reliable worker who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant patrons. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Point 40 Diner
08.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area for optimal efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
Education
High School Diploma -
Arthur P Schalick
Pittsgrove, NJBachelor of Science - Criminal Justice
Stockton University
Absecon, NJ05-2029
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Order taking
- Memory retention
- Order accuracy
- Menu memorization
- Basic math
Timeline
Waitress
Point 40 Diner
08.2023 - Current
High School Diploma -
Arthur P Schalick
Bachelor of Science - Criminal Justice
Stockton University