Gia Minissale

- Open Emerson 5 Cafe

- Close Emerson 5 Cafe

- Complete weekly food orders

- Complete weekly Coke orders

- Put the food orders away

- Put the Coke orders away

- Prep for breakfast

- Prep for lunch

- Brew coffee throughout my shifts

- Set up for breakfast / hot line

- Set up for lunch / hot line

- Create new menu items for the customers

- Excell in customer service

- Excell in customer satisfaction

- Cashier

- Cook pizzas

- Weekly cleaning assignments

- Monitor daily waste counts

- Discard expired items

- Order change for the register ( go to the bank if need )

- Count register at the end of shift ( Close End Of Day )

- Maintain clean, trash-free workspaces to maximize productivity and safety

- Develop and maintain positive relationships with customers to enhance service and boost up moral

- Greet each customer

- Answer customers inquiries

- Follow sanitation and food safety guidelines

- Restock supplies during downtime for expected busy periods

- Clean and sanitized dishes, pots, and pans, etc consistently keeping adequate supplies on hand for expected customer loads

- Prevent food spoilage by monitoring dates, rotating stock ( FIFO ) , and following proper storage procedures

- Operate dishwashing and sanitizing equipment

- Replenish condiments, beverages, candy, chips, baked goods, salads, wraps, sides, utensils, napkins, coffee cups, various tea bags, sandwiches, etc while maintaining cleanliness of service areas

- Handle cash transactions and point-of-sale

- Follow safety and sanitation policies while handling food and beverages to uphold proper health standards

- Clean and organized kitchen, dining and service areas

- Greet customers and answer inquiries regarding menu items and specials

- Monitor food quality and freshness throughout the shift

- Demonstrate knowledge of menu items

- Keep register accurate through correct billing, payment processing, and cash management practices

- Store food in designated containers and storage areas to prevent spoilage

- Utilize POS system to receive and process food and beverage orders

- Adjust food preparation methods in accordance with customer requests

- Maintain effective supply levels by monitoring and reordering food stock and dry goods

- Serve customers their orders in the dining area

I am very proud of all the blood, sweat, and tears I put into Emerson 5 Cafe. I operated this whole unit by myself for almost 3 years. I operated this unit as if it was my own busines.

" You built this cafe up to the next level. You're the one who built this cafe back to life. "

These are just two quotes from my customers. I love them all.

On September 30, 2025 I was furloughed without pay ( without back pay ) due to the government shutdown. I was informed I wouldn't be returning back to work since Sodexo's government contact ceased on December 31, 2025.

- Pick up orders from the restaurant customers ordered from in a timely manner

- Deliver to the customers in a timely manner

- Provide exceptional customer service to each one of my guests

- Keep constant communication with each customer to confirm my current location to ensure a successful delivery

I strive to make a difference to each one of my guests.

Food Runner:

- Run the food orders to the customers in a timely manner

- Provide exceptional customer service

- Assist the severs with any requests of theirs

- Assist the bussers with the closing obligations

Busser:

- Clear off each table in a timely manner

- Set up each table in a timely manner

- Clear each work station of cups, plates, utensils, trash. etc in a timely manner

- Provide customers with fresh ice cold water in a timely manner

- Provide exceptional customer service

- Close the restaurant

I was laid off due to the Coronavirus.

- Provide exceptional customer service to each guest

- Prepare hot beverages

- Prepare cold beverages

- Prepare hot food product

- Prepare cold food product

- Open The Healthplex

- Close The Healthplex

- Take customers orders

- Operate the register

- Count tills

- Run shifts

I really don't like talking bad about a company, yet I feel the need to mention The Nutritional Department was a highly toxic and abusive work environment for the Crew and Supervisors, to the point where I have seen my co-workers being broken down to the point of tears. It was a highly stressful work environment to work in. It truly began taking a negative effect on my mental health to where I typed up ( and hand written ) a 9 page documentation of what I endured during my employment in this department ( to Human Services ) . When certain supervisors found out I was interested in transferring to a different department, that's when they began threatening to terminate me, hence followed through with their threat ( using my co-workers to fulfill their ultimate intent ) .

That's when I decided to move to Baltimore, Maryland.

Here's my positive former Supervisors information. She really helped me get through the hard times at Reading Hospital: Nutritional Department:

Jessica Pannebecker

717-413-5807

Currently, Assistant Manager Food & Beverage at Hotel Hershey

- Run shifts

- Open the restaurant

- Close the restaurant

- Count tills

- Count the safe

- Set the alarm

- Quarterly employee reviews

- Daily Inventory Counts

- Weekly Period Counts

- Period Inventory Counts

- Perform Arby's B.L.A.S.T. ( Believe, Listen, Apologize, Solve, and Thank )

- Arby's Training & Coaching

- Delegate

- Create positive S.W.A.F.D results ( Service Window Average For Drive Thru )

- Create labor results

- Create P.M.A. ( Positive Mental Attitude )

- Complete paperwork

- Have fun throughout my shifts

Arby's Brand Champ Classes - Arby's Development From Within:

- I received two diplomas

- Open restaurant shop

- Close restaurant shop

- Provide exceptional customer service to each guest

- Food prep

- Cashier

- Put truck order away

- Daily deposits

November of 2022, I was transferred to the owners other Subway location and promoted to Assistant Manager.

- Open operations

- Close operations

- Take care of daily deposits

- Interviews

- Food prep

- Daily inventory counts

- Weekly inventory counts

- Provide exceptional customer service to each guest

- Coaching

- Training

- Delegating

- Quarterly employee reviews

- Improve customer satisfaction by addressing and resolving complaints promptly.

- I supervised the day-to-day operations to meet performance, quality and service expectations.

- I developed strong working relationships with my staff, stribing for a positive work environment

I maintained a clean, safe, and organized store environment to enhance the customer experience

- I oversaw the daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

- I offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

I was laid off due to an ugly divorce. The owner lost all all her Subway restaurants.

- Make food according to standard recipes with requested changes for customer satisfaction

- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company

- Maintained safety standards by properly handling food and adhering to sanitation guidelines

- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas

- Operate cash register accurately, managing transactions efficiently while providing excellent customer service and customer satiafaction

- Open operariona

- Close operations

- Prepare and serve various food and drink items to customer specifications

- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy

- Promote a positive work environment through effective communication with colleagues and supervisors

- Restocke supplies and prepare additional ingredients during downtime for expected busy periods

- Prevent food spoilage by monitoring dates, rotating stock, and following proper storage procedures

- Deliver exceptional service by promptly addressing customer concerns and special requests

- Enhance customer satisfaction by maintaining a clean and organized dining area

- Learn other teammatesbwork tasks to train as backup

- Conducted daily equipment checks to ensure operational efficiency.

- Maintain accurate records of food temperatures to ensure safety standards were met.

- Boost customer satisfaction, promptly addressing and resolving complaints.

• Developed and maintained positive relationships with customers to enhance service.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Greeted customers at counter to fulfill requests and answer questions.
• Assisted in inventory management, ordering supplies, and minimizing food spoilage.
• Delivered exceptional service by promptly addressing customer concerns and special requests.
• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Learned other teammates' work tasks to train as backup.
• Trained new staff on proper food handling and customer service techniques for better onboarding.
• Maintained accurate records of food temperatures to ensure safety standards were met.
• Fostered positive dining atmosphere by offering exceptional customer service.
• Boosted customer satisfaction, promptly addressing and resolving complaints.
• Implemented waste reduction strategies, contributing to cost savings.
• Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
• Improved dining experience by maintaining clean and organized eating area.
• Enhanced customer loyalty, remembering regulars' names and orders.
• Cleaned and organized kitchen, dining and service areas.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Processed customer payments and balanced cash drawers.
• Monitored food quality and freshness throughout day.