Marqitis McLaurin

• Collaborate with teams to efficiently serve full-course meals at large-scale events accommodating up to 1,500 attendees, including notable events like Milwaukee's first Met Gala.
• Participate in catering operations at prominent venues, serving up to 900 guest per event, including weddings and political conventions, ensuring seamless service delivery.
• Provide food service support at senior living centers and university campuses, enhancing dining experiences for residents and students

• Designed and implemented in-depth training initiatives focused on improving product expertise and enhancing customer service capabilities for all employees.
• Implemented targeted training programs aimed at improving team capabilities and overall performance.
• Implemented enhanced customer service strategies to improve client satisfaction and foster positive relationships.

• Led customer service team to enhance support quality and efficiency.
• Developed training programs for staff to improve product knowledge and customer interaction skills.
• Implemented feedback mechanisms to assess customer satisfaction and drive service improvements.
• Streamlined communication processes between departments to resolve customer issues promptly.
• Implemented cleanliness protocols and greeted customers to foster an inviting and enjoyable shopping experience.

Developed strategic partnerships with real estate owners to effectively present vacation ownership packages.

Utilized comprehensive product knowledge and communication skills to consistently achieve and surpass company goals

Ensured high customer satisfaction levels through proactive engagement and exceptional service delivery

• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Updated and maintained store signage and displays.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

• Developed key customer relationships to increase sales.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Presented products and services to prospective and existing customers to meet client needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Fostered relationships with customers to expand customer base and retain business.
• Created successful strategies to develop and expand customer sales.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Monitored customer order process and addressed customer issues.
• Demonstrated product features to align with customer needs.
• Adhered to company initiatives and achieved established goals.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.