Gia Ponzio
Philadelphia,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server
Chickies and Pete's
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Associate/ Food Runner
Seaport Pier
05.2023 - Current
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Setting up the plates to make them look presentable and bringing them to the table
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Navigator
Neumann University Admissions Office
04.2023 - Current
- Engaged diverse groups by providing informative and entertaining tours.
- Helped with campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
Cashier/Sales Associate
Pops Homemade Italian Ice
07.2019 - Current
- Provided each guest with a memorable experience in order to increase loyalty and encourage repeat business
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction
Volunteer Board Member
Debbie's Friends Fund
10.2010 - Current
- Company Overview: 501 (c)3 non profit, Donate for local women effected by breast cancer
- Raise money and donate it to women with breast cancer
- 501 (c)3 non profit, Donate for local women effected by breast cancer
Server
North End American Grill
06.2024 - 09.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Food Runner
White Dog Cafe Glen Mills
01.2024 - 05.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Server
Party Host Helpers
11.2022 - 01.2023
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
Cashier
Chickie's and Pete's
05.2021 - 09.2021
- Was in charge of arranging and stocking merchandise
- Processed new orders quickly and accurately, completing daily transactions
Hostess
Chickie's and Pete's
10.2020 - 05.2021
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties
Education
Undergraduate - Psychology
Neumann University
Aston, PA01.2025
Skills
- Cash handling
- Cashiering
- Event Planning
- Exceptional customer service
- Guest engagement
- Professional appearance
- High volume dining
- Teamwork and collaboration
- Problem-solving
- Communication skills
- Strong work ethic
- POS
Languages
American Sign Language
Limited Working
Timeline
Server
Chickies and Pete's
10.2024 - Current
Server
North End American Grill
06.2024 - 09.2024
Food Runner
White Dog Cafe Glen Mills
01.2024 - 05.2024
Front Desk Associate/ Food Runner
Seaport Pier
05.2023 - Current
Navigator
Neumann University Admissions Office
04.2023 - Current
Server
Party Host Helpers
11.2022 - 01.2023
Cashier
Chickie's and Pete's
05.2021 - 09.2021
Hostess
Chickie's and Pete's
10.2020 - 05.2021
Cashier/Sales Associate
Pops Homemade Italian Ice
07.2019 - Current
Volunteer Board Member
Debbie's Friends Fund
10.2010 - Current
Undergraduate - Psychology
Neumann University
Similar Profiles
Natalie WondolowskiNatalie Wondolowski
Bartender at Chickies RestaurantBartender at Chickies Restaurant
Carly CrossleyCarly Crossley
Assistant Manager at Chickies and PetesAssistant Manager at Chickies and Petes
Denise RundleDenise Rundle
Bartender at Chickies and Petes PHLBartender at Chickies and Petes PHL