Gia A Caruso
Little Falls
Summary
Qualified 911 Telecomunicator with solid background in emergency communication and incident response. Proficient in managing high-pressure situations and effectively coordinating with first responders. Demonstrated skills in critical thinking and clear communication.
Experienced with emergency response coordination and effective communication during crises. Utilizes advanced problem-solving skills to manage high-stress situations efficiently. Knowledge of emergency protocols and proficient at maintaining calm under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Bergen County Communications
04.2024 - Current
- Managed emergency call intake and dispatching for police, fire, and medical services.
- Utilized CAD systems to track and coordinate response units efficiently.
- Provided critical information to first responders in high-pressure situations.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Implemented protocols to enhance communication between agencies during emergencies.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
Receptionist
Beyond Hair LLC.
08.2022 - Current
- Greet clients in a friendly manner and provide a customer service experience that keeps customers happy and returning.
- Perform financial transactions, including cash and credit cards.
- Handling phones to book and confirm appointments.
- Coordinated communication between clients and stylists to enhance workflow efficiency.
- Managed front desk operations, ensuring efficient appointment scheduling and customer service excellence.
- Developed and maintained filing systems for client records, enhancing data retrieval processes.
- Confirmed appointments, communicated with clients, and updated client records.
Trucking Operations Manager
J&J Tri State Trucking
09.2021 - 04.2022
- Managed all transportation or hauling needs within the business.
- Assigned trucks and ensured drivers knew their routes.
- Maintain a high degree of confidentiality with issues related to drivers (private and personal matters), rates, customers, and other proprietary items
Counter Service
Buonocores Pizzeria
12.2019 - 06.2020
- Create a positive environment and customer service experience that keeps customers happy and returning to business
- Take food and drink orders both over the phone and in person.
- Set up and keep all eating, serving, and food preparation areas clean and organized.
Education
High School Diploma -
Passaic Valley High School
Little Falls, NJ06-2020
Skills
- Strong Work Ethic
- Problem Solving
- Computer Skills
- Communication Skills
- Information Intake
- Organizational
- Call prioritization
- Public safety awareness
- Stress tolerance
- Multitasking Abilities
- Map reading skills
Certification
- Basic First Aid / CPR / AED
- Red Cross
- EXP: May 2028
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
Timeline
911 Public Safety Telecommunicator
Bergen County Communications
04.2024 - Current
Receptionist
Beyond Hair LLC.
08.2022 - Current
Trucking Operations Manager
J&J Tri State Trucking
09.2021 - 04.2022
Counter Service
Buonocores Pizzeria
12.2019 - 06.2020
High School Diploma -
Passaic Valley High School