Emma Cook
Palm Bay,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also driven and attentive professional equipped with critical thinking and multitasking skills. Familiar with emergency response protocols and proficient in communication technologies. Committed to making positive impact through rapid, accurate information relay and support.
Overview
3
3
years of professional experience
Work History
911 Public Safety Telecommunicator
Rockledge Police Department
02.2024 - Current
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Boosted operational efficiency by staying current on emerging technologies, tools, and trends within public safety telecommunications.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Baker
Crumbl Cookie
10.2022 - 10.2023
- Worked quickly with others to ensure policy needs for cookies to be sold
- Baked, mixed, balled and dressed each cookie to meet policy needs
- Kept a clean environment by wiping down balling tables every new batch, keeping the dressing and presentation station clean
- Worked with a cash register and customer service
- Worked in high stress situations productively.
Restaurant Hostess
Matts Casbah
07.2021 - 08.2022
- Answered customer questions about hours, seating and menu information
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Collected information from arriving customers to seat groups or place them on waitlist
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Busser
Matts Casbah
07.2021 - 08.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Education
High School Diploma -
Palm Bay Magnet Senior High School
Skills
- Active Listening and Communication
- Warm and Welcoming
- Guest Greeting and Seating
- Large Party Preparation
- Safe Work Practices
- Phone Inquiries
- Hospitality Management
- Call prioritization
- Professionalism and Integrity
- Stress Tolerance
- Incident documentation
- Public Safety Awareness
Timeline
911 Public Safety Telecommunicator
Rockledge Police Department
02.2024 - Current
Baker
Crumbl Cookie
10.2022 - 10.2023
Restaurant Hostess
Matts Casbah
07.2021 - 08.2022
Busser
Matts Casbah
07.2021 - 08.2022
High School Diploma -
Palm Bay Magnet Senior High School
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