Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brian Heffernan

Bloomfield,NJ

Summary

Adept at handling high-pressure situations, I significantly enhanced public safety and emergency response times at Atlantic Mobile Health through exceptional multitasking and stress tolerance. My background in streamlining operations and mentoring teams, coupled with critical thinking and effective communication skills, positions me as a valuable asset to any team.

Professional, experienced, and prepared public safety communicator with strong focus on team collaboration and achieving results. Excels in high-pressure environments, ensuring accurate and swift information relay. Strong skills in multi-tasking, problem-solving, and clear communication. Reliable and adaptable, consistently meeting changing needs and priorities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

911 Public Safety Telecommunicator

Atlantic Mobile Health
01.2023 - Current
  • Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
  • Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
  • Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
  • Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
  • Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.
  • Streamlined inter-agency coordination by serving as the primary point of contact for multiple departments during major events or disasters.
  • Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
  • Provided exceptional customer service to callers, addressing their needs promptly and professionally.

Truck Dispatcher

Coach USA
07.2017 - 10.2021
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Provided exceptional support to employees, resolving issues quickly to minimize downtime.
  • Reduced operational costs through effective inventory management and waste reduction initiatives.
  • Ensured regulatory compliance by staying current on industry guidelines and updating policies accordingly.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Senior Consultant

AER Consulting
06.2007 - 02.2017
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Collaborated with internal teams to develop customized solutions that addressed unique client needs.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.

Emergency Medical Technician

University Hospital of Medicine & Dentistry of NJ
11.2005 - 11.2015
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.

Education

Paramedicine - Prehospital Emergency Medicine

Thomas Jefferson University
Philadelphia, PA
09-2003

Skills

  • Call prioritization
  • Professionalism and integrity
  • Public safety awareness
  • Stress tolerance
  • Incident documentation
  • Prioritizing situations
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making

Certification

  • Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
  • Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
  • Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
  • TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
  • National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Incident Command System for Operational First Responders Hazardous Materials Levels I and II – National Fire Protection Association.
  • Basic Life Support Certification (BLS)

Timeline

911 Public Safety Telecommunicator

Atlantic Mobile Health
01.2023 - Current

Truck Dispatcher

Coach USA
07.2017 - 10.2021

Senior Consultant

AER Consulting
06.2007 - 02.2017

Emergency Medical Technician

University Hospital of Medicine & Dentistry of NJ
11.2005 - 11.2015

Paramedicine - Prehospital Emergency Medicine

Thomas Jefferson University

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Brian Heffernan