Effective communicator with experience in high-stress, fast-paced environments, seeking to utilize my knowledge and experience into similar related positions. Developed skills in quick decision-making and precise information relay. Looking to apply these abilities to foster success and efficiency in different professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Onslow County Emergency Services
01.2025 - Current
Answered emergency and non-emergency calls swiftly and professionally, accurately determining the nature and priority of incidents.
Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
Dispatched police, fire, and EMS units using computer aided dispatch (CAD) systems while maintaining clear and concise radio communication.
Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
Psychiatric Intake Specialist
Coastal Carolina Neuropsychiatric Center
02.2023 - 12.2024
Performs psychological evaluations and analyze the behavior of clients under the direct supervision of different medical professionals in outpatient (CCNC) and inpatient facilities (Brynn Marr Hospital & Good Hope Hospital).
Obtaining, documenting and reporting information gathered from patients in regard to medical history, psychiatric history, DSM-5-TR cluster symptoms, Mental Status Exams, etc.
Performs and scores psychological tests in order to assess intellectual and psychological functioning.
Provides ongoing consultation to staff concerning client behavior.
Implement diagnostic skills using DSM-5-TR knowledge.
Proficient in Electronic Medical Record (EMR) systems such as eCW.
Mental Health Technician
Brynn Marr Hospital
06.2022 - 02.2023
Identified and addressed individual mental health challenges to support patients.
Documented patient interactions in compliance with HIPPA requirements.
Led prescribed individual and group therapy sessions as part of specific therapeutic procedures.
Engaged clients in the therapeutic groups to promote coping skills, education and life skills.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN
05-2026
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC
08-2022
Bachelor of Arts - Philosophy
East Carolina University
Greenville, NC
08-2022
Associate of Arts -
Pitt Community College
Greenville, NC
06-2019
Skills
Knowledge of psychosocial, behavioral problems and associated treatment plans
Clinical assessment
Problem Solving
Crisis Intervention
Attention to detail
Strong verbal/written communication skills
Stress tolerance
Professionalism and integrity
Teamwork and collaboration
Certification
Crisis Prevention Intervention
Awards
PCC College Athlete (2017-2019), ECU’s chapter of the international philosophy honor society, Phi Sigma Tau, The National Society of Collegiate Scholars (NSCS), The International Honor Society in Psychology and the Psychology Club at ECU
Timeline
911 Public Safety Telecommunicator
Onslow County Emergency Services
01.2025 - Current
Psychiatric Intake Specialist
Coastal Carolina Neuropsychiatric Center
02.2023 - 12.2024
Mental Health Technician
Brynn Marr Hospital
06.2022 - 02.2023
Master of Science - Clinical Mental Health Counseling