Katalin Leaird
Morganton,NC
Summary
Dynamic and results-driven professional with extensive experience as a 911 Public Safety Telecommunicator at McDowell County Emergency Services. Proven ability to manage high-pressure situations with professionalism and integrity, enhancing incident documentation accuracy and fostering teamwork. Skilled in emergency management and critical thinking, ensuring effective responses during crises.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
McDowell County Emergency Services
11.2023 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
Owner/Operator
Leaird's Home Services
01.2014 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Team Leader Manager
Tractor Supply Company
10.2023 - 05.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Auto Sales Consultant
Everett Auto Group
11.2022 - 09.2023
- Drove team revenue totals by bringing in top sales numbers.
- Accompanied customers and demonstrated performance features on test drives.
- Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
- Increased customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
Correctional Officer
NC Dept. of Public Safety
02.2017 - 06.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
No Degree - EMT Basic
Western Piedmont Community College
Morganton, NC01-2015
No Degree - EMT Basic
Northeastern Technical College
Cheraw, SC01-2006
High School Diploma -
Cental High School
Pageland, SC05-2006
No Degree - EMT Basic
McDowell Technical Community College
Marion, NC01-2025
Skills
- Adaptability and flexibility
- Situational awareness
- NCIC database
- Radio frequencies monitoring
- Map reading skills
- Team leadership
- Strategic planning
- Community networking
- GPS technology
- CAD software
- Heavy equipment operation
- Residential construction
- Project presentation
- Maintaining equipment
- Fire service leadership
- Hazardous materials handling
- Fireground communications
- Incident command system
- Fire prevention strategies
- Public education programs
- Building construction
- Emergency medical treatment
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- EMT - Certified Emergency Medical Technician
- EPD - Emergency Police Dispatch
- EFD - Emergency Fire Dispatch
- Firefighter
Hurst Green Cross Award
I was nominated by my Rescue Squad Captain and Received the Hurst Green Cross Award for my management of a MVC with an extended extrication time. I was Lieutenant for the Rescue Squad and Fire Department that was on the call.
Languages
English
Interests
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Hiking
- Kayaking
- Camping
- Backpacking
- Regularly practice mindfulness and meditation for overall wellness
- Gym Workouts
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Train Travel
- Road Trips
- Growing herbs, vegetables, or fruits in home gardens
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Crafting and DIY Projects
- Reading
- Genealogy
- Geocaching
Timeline
911 Public Safety Telecommunicator
McDowell County Emergency Services
11.2023 - Current
Team Leader Manager
Tractor Supply Company
10.2023 - 05.2024
Auto Sales Consultant
Everett Auto Group
11.2022 - 09.2023
Correctional Officer
NC Dept. of Public Safety
02.2017 - 06.2021
Owner/Operator
Leaird's Home Services
01.2014 - Current
No Degree - EMT Basic
Western Piedmont Community College
No Degree - EMT Basic
Northeastern Technical College
High School Diploma -
Cental High School
No Degree - EMT Basic
McDowell Technical Community College
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