Johna Cline
West Monroe,LA
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Ouachita Parish 911
West Monroe, LA
10.2022 - Current
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
911 Public Safety Telecommunicator
Union Parish 911
Farmerville, LA
09.2019 - 10.2022
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Contributed to continuous improvement initiatives within the department through proactive feedback on processes and protocols.
Correctional Officer
Richland Parish Sheriffs Office
Rayville, LA
06.2020 - 03.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Correctional Officer
Union Parish Sheriff Office
Farmerville, LA
06.2019 - 09.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Daycare Worker
The Playhouse Daycare
Farmerville, LA
11.2018 - 06.2019
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Distributed food, napkins, and beverages in preparation for snack time.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Encouraged good behaviors using positive reinforcement methods.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Maintained child-friendly environment with access to outdoor activities.
Asset Protection
Walmart
Farmerville, LA
06.2018 - 11.2018
- Developed strong partnerships with store management teams to ensure consistent communication and alignment on asset protection initiatives.
- Enhanced security measures by implementing asset protection strategies and policies.
- Initiated and led asset protection theft investigations following SOP.
- Reduced inventory shrinkage by implementing effective asset protection strategies.
Carhop Server
Sonic
Farmerville, LA
05.2016 - 06.2018
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Operated manual and electric appliances to peel, slice, and trim food.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
Education
High School Diploma -
Union Parish High
Farmerville, LA05.2018
Skills
- Call prioritization
- Professionalism and Integrity
- Public Safety Awareness
- Stress Tolerance
- Information Gathering
- Memory retention
- Teamwork and Collaboration
- Attention to Detail
- Listening Skills
- Multitasking
- Reliability
- Computer Skills
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
Certification
- PST - Public Safety Telecommunicator
- CPR
- AED
- First Aid
- Gun Shot Wound care
Hobbies
- Active member of the West Monroe CERT team.
- An alumni an an active Volunteer for Union parish 4H and Ouachita Parish 4H.
- Volunteer at the Senior Center here in West Monroe, LA.
- I Volunteer with the Humane Society.
Timeline
911 Public Safety Telecommunicator
Ouachita Parish 911
10.2022 - Current
Correctional Officer
Richland Parish Sheriffs Office
06.2020 - 03.2021
911 Public Safety Telecommunicator
Union Parish 911
09.2019 - 10.2022
Correctional Officer
Union Parish Sheriff Office
06.2019 - 09.2019
Daycare Worker
The Playhouse Daycare
11.2018 - 06.2019
Asset Protection
Walmart
06.2018 - 11.2018
Carhop Server
Sonic
05.2016 - 06.2018
- PST - Public Safety Telecommunicator
- CPR
- AED
- First Aid
- Gun Shot Wound care
High School Diploma -
Union Parish High