Giacomo Cantarutti Casanova
Nampa,ID
Summary
Salesman with strong business acumen and leadership capabilities. Eight years of experience in sales strategy development and client relationship management, specializing in tech, cellphones and related products. Proven track record of enhancing profitability through effective sales practices and staff training initiatives.
Overview
9
9
years of professional experience
Work History
Sales Pro
Apple
Boise, Idaho
10.2023 - Current
- Engaged customers through personalized product demonstrations and tailored recommendations.
- Trained new staff on sales techniques and Apple service standards for consistency.
- Stayed up to date on company products and services to support sales objectives.
- Participated in team meetings to review progress against objectives set by management.
- Performed data entry into CRM system including account information and sales activity logs.
- Planned outbound sales calls and emails targeting prospective clients.
- Collaborated with team members to maintain an organized and efficient sales floor.
- Implemented sales strategies to enhance customer engagement and drive store results.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Delivered timely, actionable feedback and connections to employees, supporting individual development while reinforcing performance expectations and behaviors that drove stronger store results.
Sales Representative
T-Mobile
Boise, Idaho
01.2022 - 10.2023
- Engaged customers to understand their needs and recommend suitable products.
- Handled customer inquiries and resolved issues efficiently and effectively.
- Maintained knowledge of promotions, plans, and devices to assist customers accurately.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Reset store displays for special events and seasonal merchandise changes.
Senior Sales Representative
Verizon by Gowireless
Boise, ID
02.2020 - 01.2022
- Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies.
- Reduced process lags by training employees on sales strategies, protocol and best practices.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
Assistant Manager
Sprint ccComm
Nampa, ID
02.2018 - 01.2020
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
Education
High School Diploma -
Skyview High School
Nampa, ID04.2017
Skills
- Sales strategy development
- Staff training and development
- Customer relationship management
- Cross-selling techniques
- Inventory management
- Visual merchandising
- Motivational leadership
- Daily task delegation
- Scheduling and timekeeping
- Store maintenance
- Fraud prevention and company compliance
Timeline
Sales Pro
Apple
10.2023 - Current
Sales Representative
T-Mobile
01.2022 - 10.2023
Senior Sales Representative
Verizon by Gowireless
02.2020 - 01.2022
Assistant Manager
Sprint ccComm
02.2018 - 01.2020
High School Diploma -
Skyview High School