Gian Covone

Comcast, Xfinity

Greensburg, PA

02.2024 - Current

Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
Installed software applications according to customer specifications for Metro-E switches
Security Systems Installations
Performed preventative maintenance on equipment and systems to ensure optimal performance.
Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
Provided technical support to customers via phone, email and in person.
Maintained inventory of parts and supplies used for repairs and service calls.
Installed software applications according to customer specifications for Metro-E switches
Resolved customer inquiries promptly while providing excellent customer service at all times.
Plant maintenance and troubleshooting.
Fiber Repair and splicing.
Completed scheduled appointments on time to drive quality service while managing daily route schedule.
Drove company vehicles to and from customer locations to perform field maintenance.
Serviced and repaired equipment to meet company standards and specifications.
Maintained fleet vehicle by documenting services and repairs.