Gian Covone
New Kensington,PA
Overview
1
1
year of professional experience
Work History
Enterprise Field Technician
Comcast, Xfinity
Greensburg, PA
2024.02 - Current
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Installed software applications according to customer specifications for Metro-E switches
- Security Systems Installations
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Provided technical support to customers via phone, email and in person.
- Maintained inventory of parts and supplies used for repairs and service calls.
- Installed software applications according to customer specifications for Metro-E switches
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Plant maintenance and troubleshooting.
- Fiber Repair and splicing.
- Completed scheduled appointments on time to drive quality service while managing daily route schedule.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Serviced and repaired equipment to meet company standards and specifications.
- Maintained fleet vehicle by documenting services and repairs.
Education
Diploma in Residential And Light Commercial Electricity -
Triangle Technical Institute
Pittsburgh, PA2007-09
Associate of Science - Computer Information Systems Technology-Networking
Community College of Allegheny County
Pittsburgh, PA2004-12
Skills
- Problem-Solving
- Electrical experience
- Install telecommunications equipment
- Network configuration
- Network Maintenance
- Troubleshooting systems
- Diagnosing issues
- Aerial installations
- Data cabling installation
- Branch circuit wiring
- Voltmeter use
Timeline
Enterprise Field Technician
Comcast, Xfinity
2024.02 - Current
Diploma in Residential And Light Commercial Electricity -
Triangle Technical Institute
Associate of Science - Computer Information Systems Technology-Networking
Community College of Allegheny County