Summary
Overview
Work History
Education
Skills
Hardware and Test Equipment
Timeline
Generic

Milo Whitson

Corona,CA

Summary

Experienced technical professional specializing in maintaining and repairing advanced network equipment. Known for delivering high-quality technical support and improving operational efficiency. Committed to promoting teamwork, achieving results, and adapting to changing needs. Skilled in diagnostics, problem-solving, and communication.

Overview

2026
2026
years of professional experience

Work History

Enterprise Field Technician

Charter Spectrum
2016 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.

SONET Technician

Time Warner/TEKsystems
01.2009 - 2016
  • Installed, configured, and commissioned Alcatel-Lucent TSS-5, 7705, And 7210 optical transport/switch equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Tested, setup, and troubleshot OC12 rings including measuring and setting light levels with both optic changes and attenuators.
  • Installed, troubleshot, and configured multiple Ethernet NIDs.
  • Setup customer Ethernet, DS3, and DS1 drops for cell site backhaul.
  • Responded to equipment outages.

Support Engineer/Technical Account Manager

REWSS Inc.
01.2006 - 01.2009
  • Configured Ericsson MSC and BSC nodes for statistical data collection by remote server.
  • Data-filled Tellabs 5500 to output PM data over FTP.
  • Setup remote server to collect Tellabs data through FTP connection.
  • Configured remote servers to collect data from Ericsson RNC’s via OSS platforms.
  • Troubleshot server and network side data collection, parsing, and database populating.
  • Monitored network performance and notified customers of service degrading events.
  • Installed and configured Linux based server blades at customer sites.
  • Trained customers on use of REWSStools network monitoring tools suite.
  • Managed REWSS trial accounts (server install, data collection, training, etc.)

Lead Switch Technician

T-Mobile
01.2001 - 01.2006
  • Performed daily PM’s, trunk builds and augments, route builds on Ericsson BYB501 and AXE 810 MSC’s, and Alcatel-Lucent MGW (GMSC and DMSC.)
  • Enhanced network performance by troubleshooting and resolving complex switch-related issues.
  • Troubleshot trunks, T-1’s, T3’s, OC3’s, and OC12’s.
  • Performed acceptance testing on T1 thru OC12 circuits.
  • Site SME for Glenayre LSP2 voicemail platform.
  • Organized daily, monthly and annual maintenance schedules, contact information, on call schedule for switch personnel.
  • Oversaw switch facility build out for T-Mobile Irvine, CA facility.
  • Managed work order flow and assignment throughout switch team.
  • Supervised all vendor activity in T-Mobile, Irvine facility.

Switch Technician

Voicestream
01.1999 - 01.2001
  • Performed regular and corrective maintenance on Nokia DX200 GSM1900 MSCi, BSC’s and Transcoders, Alcatel CS1L DEXCS, Tellabs Titan 5500.
  • Groomed DS-3, DS1, and DS-0 slotting and digital cross connects in Alcatel DEXCS CS1L and Titan 5500.
  • Built new sites and added radios in BSS system, both with GUI and MML sessions, and both from switch (local) and home (remote.)
  • Built trunks groups (both for BSC’s and IMT’s) and SS7 signaling links in MSCi, as well as integrated new BSC’s on new Nokia MSC.
  • Rehomed BSC’s and sites in BSS and NSS subsystems.
  • Tested, troubleshot, and performed acceptance of new and existing T-1 and T-3 circuits with T-Berd 107a, 224, 310, and 2310 test sets.
  • Installed and cabled DSX-3 and DSX-1 panels.
  • Worked on work orders from Network and Customer Care.
  • Responded to site outages and other on call responsibilities.

Cellular Field Technician

Voicestream
01.1998 - 01.1999
  • Installed and performed regular maintenance on Nokia PCS base stations. (3rd generation, Primesite, Flexi-talk, and Intra-talk models)
  • Commissioned and put new sites on air.
  • Installed and wired DSX-1 panels and T-1 surge suppressors in field to allow for T-1 testing and maintenance.
  • Provided 24 hour response to outages and trouble calls in accordance with on call procedures.
  • Installed, troubleshot, and maintained Lynx 2.4 and 5.8 GHz microwave radios.
  • Installed, troubleshot, and maintained Alcatel MDR-400 and 700 microwave radio systems.
  • Troubleshot base station alarms and hardware failures.
  • Performed sweeps of cell-site coax runs with Site Master Test set.

Electronics Technician

US Coast Guard
01.1995 - 01.1998
  • Supervised other technicians.
  • Frequently worked alone or unsupervised to complete tasks.
  • Engineered electronics suites on Coast Guard small boats.
  • Performed maintenance of electronics systems to prevent down time.
  • Installed new electronics packages.
  • Responded to trouble calls at all hours.
  • Carried out corrective maintenance.

Deck Seaman

US Guard, Cutter Polar Sea
01.1994 - 01.1995
  • Kept ship properly painted and cleaned.
  • Performed as a team with other people to accomplish tasks.
  • Trained new recruits on ships systems and routines.
  • Worked long hours, sometimes overnight, to accomplish ship’s mission.
  • Supervised other seamen to properly complete duties and responsibilities.

Education

General Studies

Los Angeles Harbor College
Wilmington, CA

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Network connectivity
  • Diagnostic testing
  • System upgrades
  • Hardware and software installation
  • System configuration
  • Problem-solving
  • Equipment troubleshooting
  • Teamwork and collaboration

Hardware and Test Equipment

  • Ericsson: AXE810 and BYB501 MSC and BSC
  • Spatial/Alcatel MSC: Softswitch/MGW platform.
  • Glenayre Voicemail systems: MVP and LSP2 type voicemail platforms.
  • Nokia 1900Mhz systems: 3rd gen-Intratalk BTS, BSC, TCSM, MSCi.
  • Digital Cross Connects: Alcatel (DSC) CS1L DEXCS and Tellabs Titan 5500.
  • Microwave systems: Alcatel MDR-400 and 700 M/W radios, Lynx 2.4 and 5.8 GHz M/W radios.
  • Cellular Test Gear: Racal base station test set, Anritsu Site Master, Acterna and Spirent test equipment, K15 protocol analyzer.
  • Radio Communications systems: HF, VHF, and UHF systems.
  • Differential GPS: Ashtech, Trimble, and Magnavox receivers.
  • Telephone systems: network data and voice communications circuits, punch down blocks, DSX panels, and category 5 cabling.
  • Antennas: Shakespeare HF and VHF whip types, DF antennas, Rohn 90-ft. top radiating and “hot” type antenna towers.
  • Test Equipment used: voltmeter, ammeter, ohmmeter, RF meters, signal generator, oscilloscope, IFR 1200, data analyzer, pulse generator, frequency counter, spectrum analyzer, Huntron Tracker, Megger, TDR and OTDR meters, computer network analyzers.

Timeline

SONET Technician

Time Warner/TEKsystems
01.2009 - 2016

Support Engineer/Technical Account Manager

REWSS Inc.
01.2006 - 01.2009

Lead Switch Technician

T-Mobile
01.2001 - 01.2006

Switch Technician

Voicestream
01.1999 - 01.2001

Cellular Field Technician

Voicestream
01.1998 - 01.1999

Electronics Technician

US Coast Guard
01.1995 - 01.1998

Deck Seaman

US Guard, Cutter Polar Sea
01.1994 - 01.1995

Enterprise Field Technician

Charter Spectrum
2016 - Current

General Studies

Los Angeles Harbor College

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