GIAN ESQUILIN
Houston,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Cook
Chick-fil-A
Cypress, TX
12.2021 - Current
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Interacted with guests to obtain feedback on product quality and service levels
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Collected and authorized payments of guests
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Customer Service Associate
Best Buy
Cypress, TX
10.2021 - 12.2021
- Developed and actualized customer service initiatives to decrease wait times
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered basic technical support for clients on wide range of company products.
Front of House Employee
Chick-fil-A
Houston, TX
12.2019 - 11.2020
- Processed payments using cash registers or POS systems accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Enforced safety protocols within the restaurant environment at all times.
Education
No Degree - Mechanical Engineering
University of Houston
05.2026
High School Diploma -
Cypress Falls High School
05.2022
Skills
- Client Needs Assessment
- Microsoft Excel
- Store Merchandising
- Customer assistance
- Payment Processing
- Data Analysis
- Quickbooks
- Inventory Control
- Bilingual (English and Spanish)
- Leadership
Timeline
Cook
Chick-fil-A
12.2021 - Current
Customer Service Associate
Best Buy
10.2021 - 12.2021
Front of House Employee
Chick-fil-A
12.2019 - 11.2020
No Degree - Mechanical Engineering
University of Houston
High School Diploma -
Cypress Falls High School
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